Sales Operations Administrator III

Partner with the Sales team to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output Collaborate with cross functional teams in the quoting process, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating on deal structure Hardware Quote Management: Generate, modify, and deliver high-quality customer-facing hardware quotes, ensuring compliance with internal processes and policies. Salesforce CPQ Administration: Leverage Salesforce CPQ throughout the sales cycle to maintain data integrity and streamline quoting processes. RMA Processing: Execute and track credits and RMAs through to completion, ensuring accurate and timely processing. Escalations & Approvals: Manage redlines, escalations, and approvals, coordinating with internal stakeholders as needed. Technology Adoption: Embrace new technologies and tools to support business workflows and improve operational effectiveness. Month & Quarter-End Support: Provide limited assistance during month-end and quarter-end closing processes as needed. 2+ years of post-secondary education or relevant work experience in a sales or customer service environment. Strong technical aptitude and experience with Salesforce CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite Familiarity with sales cycles and environments Fluency in English with excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely Detail-oriented with strong analytical capabilities. Ability to multi-task in a fast-paced and dynamic environment. Customer Service: Excellent customer service skills, with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations