Fund Raising Officer (Acquisition) NOA, FTA. Santiago, Chile #96175

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

UNICEF Chile operates in a high-income country context with persistent and complex gaps affecting children and adolescents, requiring a diversified and sustainable resource mobilization strategy to support programme results, advocacy and innovation. Within the Private Fundraising and Partnerships (PFP) Area, Individual Giving remains a critical income stream and a strategic platform to broaden public engagement with UNICEF's mandate. The Fund Raising Officer (Acquisition), at the NO-A level, reports to the Fund Raising Officer (Acquisition and New Business) at the NO-B level and contributes to the implementation of the office's donor acquisition strategy, with a focus on growing the pledge donor base, diversifying acquisition sources and improving the quality, efficiency and sustainability of new donor recruitment.

The incumbent supports the design, coordination, implementation, monitoring and optimization of annual pledge donor acquisition plans. The role contributes to the achievement of income, donor volume, donor quality and cost-efficiency targets through the coordinated implementation of acquisition campaigns across Face-to-Face, telemarketing, DRTV, Corporate Pathway to Pledge, digital lead conversion and other emerging acquisition opportunities.

The incumbent works closely with the Individual Giving, Digital, Retention, Communications, Operations and external vendor teams to ensure that acquisition activities are planned, executed, tracked and reported in a timely and compliant manner. The post provides analysis and recommendations to improve campaign performance, strengthen donor journeys, support testing and innovation, and contribute to a stronger and more diversified acquisition pipeline for UNICEF Chile.

1. Support the development, implementation and monitoring of the annual donor acquisition workplan, including channel planning, budget monitoring, revenue projections and alignment with approved PFP priorities.
2. Coordinate the implementation of acquisition campaigns across key channels, including Face-to-Face, telemarketing, DRTV, Corporate Pathway to Pledge, digital lead conversion and other approved prospecting initiatives.
3. Monitor, analyze and report on acquisition performance indicators, including number of new pledge donors, average donation, cost per acquisition, donor quality, conversion rates, channel diversification and projected long-term value.
4. Support the effective management of vendors, agencies and partners involved in acquisition campaigns, ensuring timely delivery, quality control, compliance with UNICEF procedures and appropriate follow-up on agreed deliverables.
5. Contribute to testing, innovation and diversification of acquisition sources, working with relevant PFP and Communications colleagues to improve donor journeys, strengthen conversion and support sustainable income growth.

Within the delegated authority and under the given organizational set-up, the incumbent may be assigned primary, shared or contributory accountabilities for all or part of the following areas of major duties and key end-results.

• Support the preparation of the annual acquisition workplan, including channel objectives, campaign calendars, testing priorities, expected donor volumes, projected income and expenditure estimates.
• Contribute to the preparation and monitoring of acquisition budgets, in coordination with the supervisor and Operations, ensuring that expenses and revenue projections are regularly reviewed against approved plans.
• Review market information, donor acquisition trends, audience insights and past campaign performance to inform planning assumptions and recommend practical adjustments to the acquisition approach.

• Coordinate the day-to-day implementation of approved acquisition activities through Face-to-Face, telemarketing, DRTV, Corporate Pathway to Pledge, digital lead conversion, events and other relevant channels.
• Support the design and implementation of acquisition tests through existing and new channels, with emphasis on pledge giving, donor quality, compliance, scalability and cost-effectiveness.
• Work closely with Digital, Communications, Retention, Donor Care and database/CRM colleagues to ensure that leads, donor data, campaign materials and donor journeys are properly aligned and followed up.

• Monitor campaign implementation and regularly report progress against approved targets, including donor volume, income, average gift, conversion rates, cost per acquisition, fulfillment, early attrition and long-term value indicators.
• Analyze campaign results and provide evidence-based recommendations to improve performance, adjust channel mix, refine segmentation and strengthen the efficiency of acquisition investments.
• Ensure timely preparation of acquisition inputs for PFP planning, reporting, forecast updates and management discussions, maintaining accurate documentation of assumptions, results and follow-up actions.

• Support the selection, briefing, coordination and performance follow-up of external service providers, including direct marketing, advertising, telemarketing, Face-to-Face, media, lead generation and related agencies.
• Coordinate with vendors and internal stakeholders to ensure that campaign deliverables, scripts, materials, data flows, quality controls and reporting requirements are delivered on time and in line with UNICEF standards.
• Identify operational issues, performance risks and compliance concerns in acquisition implementation and escalate them with proposed corrective actions when required.

• Contribute to the identification and assessment of new acquisition opportunities, partnerships and testing initiatives that can diversify UNICEF Chile's acquisition portfolio and improve donor recruitment results.
• Document lessons learned from campaigns and tests, supporting continuous improvement and knowledge sharing within the PFP team and with relevant office stakeholders.

Promote coordinated ways of working across acquisition and retention to support a coherent donor experience, improve donor quality and strengthen the sustainability of the pledge donor base.

If you would like to know more about this position, please review the complete Job Description here.

• Education:  A first-level university degree in Marketing, Communications, Business Administration, Commercial Engineering, Economics, Data Analytics, Digital Marketing, Public Relations or another relevant field is required. Specialized training in fundraising, direct or performance marketing, CRM, sales management, market research, project management or data analytics is an asset.
• Work Experience: A minimum of one year of progressively responsible and relevant professional experience in fundraising, individual giving, donor/customer acquisition, direct response marketing, sales, telemarketing, Face-to-Face, digital acquisition, lead generation or related marketing/commercial functions is required. Experience with acquisition campaigns, KPI monitoring, vendor or agency coordination, CRM/donor databases, pledge fundraising, lead conversion, DRTV, digital performance or recurring-giving models is an asset.
• Language Requirements: Fluency in English and Spanish.

• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts. 

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people.

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitablecandidates from underrepresented groups are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

Advertised: 13 May 2026 Pacific SA Standard Time
Applications close: 21 May 2026 Pacific SA Standard Time

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