Case Management Lead

We are seeking an experienced and highly credible professional to establish and lead a newly created Case Management function. This is a recently established role following a strategic redesign of our People and Wellbeing division. 

This role will play a central and strategic role in how the University manages employee matters; ensuring they are handled with consistency, fairness, and sound judgement, while supporting all parties through complex and often sensitive situations, and carefully managing legal, reputational and people risk.

As Case Management Lead, you will design and embed a mature, institution-wide employee relations case management framework, while also working hands-on across a range of sensitive and high-risk matters. You will act as a key escalation point and trusted advisor, partnering closely with Business Partners, Workplace Relations, Legal and senior leaders to navigate complex situations and achieve balanced, respectful and defensible outcomes. 

This is a unique opportunity to evolve a critical organisational capability; strengthening systems, lifting leadership capability, and embedding consistent, high-quality practice that supports a safe, respectful and accountable workplace culture. 

Success in this role requires someone who is not only technically exceptional, but who is motivated by this work and its impact on people. You will bring resilience, professionalism and perspective to challenging situations, and be able to engage with sensitive matters constructively, compassionately and sustainably.

• Extensive experience managing high-risk employee relations matters, including misconduct, grievances and performance issues 
• Demonstrated expertise in conducting procedurally fair workplace investigations, producing clear, defensible findings and recommendations 
• Strong judgement and risk assessment capability, with the ability to manage matters involving significant legal, reputational and industrial risk 
• Proven experience designing and embedding case management frameworks, systems and quality assurance processes at an organisational level 
• Deep knowledge of Australian employment legislation and industrial frameworks, and the ability to apply these in complex and nuanced situations 
• Experience acting as a central escalation point, providing authoritative advice and influencing decision-making at senior levels 
• Highly developed stakeholder engagement skills, including the ability to advise, challenge and support senior leaders and engage effectively with unions and external stakeholders 
• Demonstrated ability to build capability in others, through coaching, training and guidance in case management practice 
• Experience leading or contributing to trauma-informed practice and sensitive case environments 

• 26 Weeks paid parental leave for primary care givers 
• Health and fitness membership options 
• Accommodation and Car Hire discounts 
• Health Insurance and Banking 
• Novated Leasing 

At the University of Tasmania, we have mission to make a difference for Tasmania, and from Tasmania. With our unique location and complex history, we have both an obligation and opportunity to make a global contribution. We focus on building a workplace culture where we come together in a way that empowers us all to connect, belong and grow. The University is one of the largest employers in our State, with campuses in three distinct regions: Hobart, Launceston, and Burnie. We also have a specialised health campus in Sydney. We strive to stimulate economic growth, lift literacy, improve health outcomes for Tasmania and nurture our environment as it nurtures us. We welcome enquiring minds, from near and far, to join us in our pursuit of the extraordinary.

People are at the heart of everything we do. Our vision is to ensure that our people feel encouraged and supported to bring their whole selves to work. Fostering diversity and inclusion is our key priority, supporting our communities to come together in ways that empower connection, learning, belonging and growth. Celebrating the strengths that diversity brings will enable us to achieve our vision and mission. Applications are encouraged from all sectors of the community. Tell us how we can make this job work for you.

If this role is of interest, we look forward to hearing from you.