IT Support Team Lead

Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.

 

Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.

 

Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.

We are seeking an experienced IT Support Lead to oversee and elevate the performance, reliability, and compliance of Unlimit’s internal IT services and support operations. In this role, you will manage global first and second line support teams and ensure that all internal services—from critical payment connectivity systems (SWIFT, SEPA, TARGET, Mastercard, Visa, etc.) to core SaaS tools—are well-administered, secure, and cost-efficient. You will make sure every service is properly catalogued, auditable, and resilient, enabling smooth business operations across all regions and in compliance with diverse regulatory requirements.

Lead and develop the global IT Support function (L1/L2), ensuring high-quality service delivery, SLA compliance, KPI achievement, and continuous improvement of support processes.

Own IT Service Management processes in line with ITIL best practices, including Incident, Problem, Change, Request, and Knowledge Management.

Administer and optimize core corporate IT platforms, identity and access management (SSO, MFA, RBAC), and end-user technology services.

Manage critical financial and payment systems (SWIFT, SEPA, TARGET, Mastercard, Visa), including access control, certificates, encryption keys, and coordination with external partners.

Oversee software licensing, SaaS subscriptions, IT assets, procurement, vendor relationships, contracts, and budget management to ensure operational efficiency and cost optimization.

Ensure compliance with regulatory, security, and audit requirements (including DORA, PCI-DSS, and regulatory authorities), maintaining required controls and documentation.

Drive automation, AI adoption, and process optimization initiatives to improve operational efficiency, user experience, and service reliability.

5+ years of experience in IT Support, IT Operations, or IT Service Management, including 2+ years in a leadership role managing global or distributed teams.

Strong technical expertise in modern workplace technologies, including Google Workspace, Jira/Confluence, Slack, endpoint management, Windows/macOS environments, and networking.

Solid understanding of ITSM and ITIL best practices, including Incident, Problem, Change Management, SLA governance, and service improvement.

Hands-on experience with Identity & Access Management (IAM), enterprise security controls, and compliance frameworks such as PCI DSS, GDPR, and DORA.

Proven experience managing vendors, SaaS platforms, software licensing, contracts, budgets, and cost optimization initiatives.

Experience in regulated industries (fintech, banking, payments) and familiarity with financial transaction systems such as SWIFT, SEPA, and card payment platforms is a strong advantage.

Bachelor’s degree in Information Technology or a related field (or equivalent experience) and professional proficiency in English.

 

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.