~3mo ago

IT Support (Team Lead) | Makati

Philippines·Makati Citylead

Customer SupportOtherIt Support SpecialistIt Support Team Lead

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Quick Summary

Key Responsibilities

Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.

Requirements Summary

Bachelor's degree in Information Technology, Computer Science, or a closely related discipline. Minimum of five (5) years of experience in IT operations, technical support,

Technical Tools

Customer SupportOtherIt Support SpecialistIt Support Team Lead

Responsibilities

~1 min read

→Manage day-to-day IT operations by ensuring the prompt resolution of hardware, software, network, and system issues while consistently meeting service level objectives.
→Supervise and mentor the IT team by coordinating workloads, providing guidance and coaching, evaluating performance, and promoting a productive and high-performing work environment.
→Administer and maintain IT infrastructure, including servers, networks, Microsoft 365, Active Directory, cloud platforms, endpoint devices, and security solutions to ensure system reliability, security, and business continuity.
→Work closely with internal departments, vendors, and cross-functional teams to deliver IT initiatives, support system implementations and upgrades, and drive continuous process improvements.
→Oversee IT documentation, asset management, software licensing, and technical reporting while ensuring compliance with organizational policies, regulatory requirements, and security standards.

Requirements

~1 min read

Bachelor's degree in Information Technology, Computer Science, or a closely related discipline.
Minimum of five (5) years of experience in IT operations, technical support, or IT infrastructure administration.
At least one (1) year of proven experience in supervising or leading an IT support team.
Practical experience with Microsoft 365, Active Directory, networking, cloud technologies, and IT service management (ITSM) tools.
Strong English communication skills, with demonstrated leadership abilities and the capability to effectively manage stakeholder relationships.