Principal Program Manager, Tech Risk (BC/DR)

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

Upstart Bank is an evolution of Upstart’s AI lending platform, focused on simplifying the regulatory infrastructure behind our marketplace while expanding access to credit nationwide. By moving from a fragmented, state-based system to a unified federal framework, Upstart Bank enables more consistent borrower experiences, reduces structural costs, and unlocks opportunities to improve pricing, compliance, and access to credit at scale.

We’re looking for a Principal Program Manager, Business Continuity & Disaster Recovery to join our growing Information Security team. In this role, you will lead Upstart’s business continuity and disaster recovery program, inheriting and maturing existing foundations including business continuity policy, disaster recovery planning, and business impact analysis processes. You will help build the program toward bank-grade operational resilience standards while ensuring critical business operations and technology services can effectively respond to and recover from disruptive events.

This role sits in the first line of defense and partners closely with Enterprise Risk Management, Compliance, Engineering, Security, Operations, Vendor Management, and business owners to execute and mature Upstart’s resiliency program.

• Lead the enterprise business continuity and disaster recovery program strategy, execution, governance, and ongoing maturity efforts.
• Own and mature the business impact analysis process, including critical business process identification, dependency mapping, ownership assignment, risk-rating methodology, and recovery strategy development.
• Develop and maintain business continuity plans, disaster recovery plans, crisis management processes, and supporting documentation for critical business and technology functions.
• Drive cross-functional execution across Technology, Security, Office Operations, Vendor Management, Enterprise Risk Management, Compliance, and business process owners to ensure continuity and recovery plans are actionable, tested, and maintained.
• Coordinate disaster recovery exercises, tabletop tests, remediation tracking, and evidence collection to improve organizational preparedness and support audit or regulatory expectations.
• Maintain and improve program repositories, workflows, and reporting, including business impact analysis records, recovery plans, testing evidence, program metrics, and remediation status.

• Bachelor’s degree in Information Security, Computer Science, Business, Risk Management, or a related field, or equivalent practical experience, plus 8 years of experience in business continuity, disaster recovery, operational resilience, information security, risk management, or program management.
• 8+ years of experience leading or materially maturing business continuity, disaster recovery, or operational resilience programs.
• Experience designing or maturing business continuity, disaster recovery, or operational resilience programs in a bank, fintech, lending, or other regulated financial services environment.
• Experience conducting business impact analyses, recovery planning, dependency mapping, resilience testing, and remediation tracking.
• Experience implementing or operating against business continuity, disaster recovery, or operational resilience frameworks or standards such as ISO 22301, NIST, FFIEC, or equivalent regulatory guidance.

• Knowledge of technology resilience concepts, including cloud infrastructure resilience, service outages, incident response coordination, system dependencies, and vendor recovery planning.
• Experience supporting audits, regulatory reviews, or compliance initiatives related to business continuity, disaster recovery, or operational resilience.
• Skilled in developing scalable operational processes, program governance models, documentation repositories, and executive-level reporting.
• Ability to communicate resilience risks, recovery strategies, and program priorities to technical and non-technical stakeholders.
• Professional certifications such as CBCP, CISSP, CISM, CRISC, or related business continuity, security, or risk certifications

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly 
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)

For roles based in Canada, please note that we are not currently able to hire in Quebec.

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy