Human Resources Manager - (Field Only)

Job Summary

You will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions. 

Roles and Key Responsibilities

• Manage HR processes and activities to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
• Provide professional HR advice and coaching to managers, staff, and partners on daily HR issues, especially in regard to recruitment, performance management, and employee relations.
• Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports. 
• Lead training and professional development needs assessment and analysis and ensure the provision of focused and precise development programs for CRS staff and partners.
• Ensure staff retention strategies reflect competitive and equitable compensation and benefits, and a work environment that fosters staff engagement, empowerment through proper supervision, and personal and professional growth.
• Monitor the culture to ensure staff actions reflect CRS guiding principles, where dignity, diversity, community, and rights and responsibilities of all staff are valued. May serve as the CP focal point for Code of Conduct & Ethics and contribute to ensuring adherence and accountability to Safeguarding policies.
• Act as the CP’s key point of contact, internally and externally, on all HR-related matters. Represent the organization in forums related to HR management issues to stay abreast of standards, local laws, and industry best practices and to maintain peer contacts.
• Oversee record keeping through personnel files and/or Insight that adheres to required CRS, donor, and local law regulations. As needed, provide analytical reports on HR-related data, metrics and trends to support decision-making, workforce planning and development.
• Serve as the Country Program focal point for labor law compliance and employment-related legal matters. The position acts as the primary liaison between CRS management, HR, and external legal counsel to ensure that all employment practices, decisions, policies, and employee relations matters comply with applicable labor laws, CRS policies, and regulatory requirements.

Basic Qualifications

• Bachelor’s degree in Human Resources Management or Business Administration required. Additional education may substitute for some experience.
• Minimum of two to three years’ work experience managing an HR function and strong knowledge of HR best practices and standards, preferably with an International or local NGO, with at least three of these years 
• Staff management experience.
• Strong experience in presenting, facilitating, and coaching on HR topics.

Preferred Qualifications

• Master’s degree in HR Management, Business Administration or Organizational Development preferred.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Demonstrated experience and ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and HR practices. Strong knowledge of local labor laws and employment compliance requirements.
• Proven experience in staff management, including employee relations, performance management, disciplinary processes, and workforce supervision.
• Demonstrated experience in presenting, facilitating, and coaching on Human Resources topics, including labor law compliance, employee relations, and workplace policies.
• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach relationships. 
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
• Excellent strategic and analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills 

. Knowledge, Skills and Abilities 

Required Languages: French and English

Travel: Must be willing and able to travel up to 20% 

Internal: SLT members, SMT members, Risk & Compliance Officer, Regional and HQ HR Teams.

External: Ministry of Labor and other relevant government authorities, labor inspectors, external legal counsel, employment law advisors, HR professionals from peer organizations, NGO/INGO networks, and professional HR associations.