Senior Application Support Engineering Manager

We are looking for a Senior Application Support Engineering Manager to lead and grow our ASE team. Responsible for handling customer issues across our core operational systems — GPM Stack, Jira, and Smartsheet — and delivering small-scale automations that unblock teams across the company. Tomorrow, the team will expand in size and scope, covering additional platforms, domains, and operational dimensions.
This is a senior, hands-on role. You are not just a manager — you are a technical leader who can read an architecture diagram, spot when a system is built wrong, challenge engineering decisions with substance, and jump in to build MVPs side-by-side with your team. You will be the escalation point, the process owner, the people manager, and the technical authority for support-side engineering. You will know when to act, when to delegate, and when to escalate — and you will keep a calm, structured posture under pressure.