Night Auditor at Natiivo

The Night Auditor is responsible for overall resort operations during the overnight shift. The primary focus (not an exhaustive list) is on all Front Desk and Night Audit responsibilities, including overseeing the property, handling complaints, assisting guests, addressing disturbances, entering and auditing reservations, preparing arrival documentation, and collecting payments as appropriate.

• Act as the first point of contact for  our guests, vendors, and, occasionally, our owners within a local management office during the overnight shift.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assign rooms and issue room keys.
• Check out departing guests efficiently and politely and explain charges if necessary
• Handle cash transactions and post guest room charges.
• Confirm room reservations.
• Print and distribute all necessary reports to various departments.
• Handle nightly closing and balancing of all shift reports and daily posting transactions.
• Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
• Prepare for the next day's arrivals.
• Prepare and distribute Daily Summary Report.
• Security walk-throughs every 2 hours.
• Address and / or report disturbances to management.
• A first reporter for medical and other emergencies.
• Assemble check-in packets, make key cards and parking passes.
• Other duties as assigned because every day is different in hospitality!

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in customer service, front desk or similar position.
• Previous experience working overnight shifts is highly preferred. 
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.