Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are seeking an in office, hands-on IT Engineer (End User Services) to support our employees in our Hyderabad office and throughout the APAC region. The ideal candidate will possess a broad skillset in End User Support and IT Infrastructure, demonstrating a self-starter attitude who can efficiently manage daily operations while also planning and working towards long-term IT goals. Your day-to-day role will involve managing end-to-end desktop support, from procurement to deployment, and ensuring our users have the necessary IT services and support to be productive across India and the wider global region.

We are looking for a resourceful and technical individual who thrives in a dynamic, multinational environment. The successful candidate will be cool under pressure and exhibit a high sense of autonomy and job ownership. Since English is our primary support language globally, fluency in English is essential to effectively communicate and collaborate with our international teams and users. A strong service focus and customer-first mentality are also crucial, as is a desire to grow your career alongside the business in the region.

Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner

Executive support as needed

IT account and asset management for onboarding/offboarding of employees

Diagnosis and repair of end-user devices

IT ticket management

Resolution of escalated technical IT matters

Manage and deploy corporate PCs/Macs

Support company events

Support conference room hardware (Zoom Rooms) setups and troubleshooting

Coordinate warranty repairs

Ship, recycle, and dispose of devices

Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)

Participate in staffing the Virtual Walk-up (open Zoom Room) for end users that need help

Provide occasional on-call weekend support

Look for ways to improve current processes and make suggestions on improvements

Finished formal education in Computer Science/Information Technology or related discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles

Excellent communication skills in English

Experience in supporting Microsoft Windows, Mac OS, G Suite and Office365

Can troubleshoot hardware/software issues for Windows and Apple devices

Shows a history of giving excellent customer service and focus

Highly motivated individual with experience getting things done in a fast-paced environment

Able to travel within APAC region

Eligibility of employment in your location (no VISA sponsorships)

ITIL, CompTIA, and/or Microsoft certifications

Knowledge with general IT security controls and best practices

Experience documenting IT applications and training users

Cisco Meraki knowledge

Knowledge of asset management best practices

Previous experience with cloud/SaaS and/or virtualization technologies

Associate IT Engineer

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