Global Customer Quality Manager

The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines

• Serve as the primary global interface for customer quality issues and escalations  

• Ensure rapid containment, clear communication, and timely resolution of all customer complaints  

• Lead customer reviews, reporting, and executive-level updates on issue status  

• Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies  

• Ensure quality of root cause, corrective actions, and verification of effectiveness  

• Drive standardization of problem-solving across all plants and regions  

• Lead structured read-across process to prevent recurrence across similar products, processes, and locations  

• Ensure actions are deployed, validated, and sustained globally  

• Identify systemic risks and proactively eliminate them  

• Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams  

• Ensure alignment between customer issues and internal corrective actions  

• Drive accountability across regions and functions  

• Build strong relationships with key customers  

• Represent the organization in audits, reviews, and escalation meetings  

• Drive customer confidence through transparency and execution 

• 7+ years in Quality, Manufacturing, or Customer Quality roles  

• Experience managing global customer accounts and escalations  

• Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)  

• Experience in automotive, industrial, or data center manufacturing environments  

• Proven ability to lead cross-functional teams in high-pressure situations  

• Strong communication skills with ability to interface at executive levels 

• 7+ years in Quality, Manufacturing, or Customer Quality roles  

• Experience managing global customer accounts and escalations  

• Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)  

• No Special Physical Requirements