Supplier Quality Manager

HanoiFull-timemid

OtherQuality Manager

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Requirements Summary

Establish and maintain the department’s quality standards, ensuring they align with global best practices and organizational goals.

Technical Tools

OtherQuality Manager

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.

The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.

Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.

Quality Governance: Establish and maintain the department’s quality standards, ensuring they align with global best practices and organizational goals.

Strategic Contracting: Act as a key technical expert during contract negotiations, defining robust Quality Assurance Agreements (QAA), warranty terms, and enforceable penalty frameworks for non-compliance.

Supplier Audits & Lifecycle: Lead the end-to-end supplier qualification process (AVL), conducting rigorous on-site and remote technical audits to evaluate manufacturing capabilities and risk profiles.

Performance & Compliance: Drive supplier excellence through systematic Scorecard evaluations and the SCAR (Supplier Corrective Action Report) process, ensuring root-cause elimination via 8D or similar methodologies.

Supply Chain Resilience: Collaborate with partners to optimize packaging, warehousing, and logistics, specifically aiming to eliminate transit-related defects and reduce logistics waste.

Strategic Leadership: Design and execute the development strategy for the IQC (Incoming Quality Control) and SQ divisions, fostering a high-performance culture through continuous training and mentorship.

Engineering Oversight: Lead the engineering team in proactive defect prevention, ensuring that technical requirements are met before mass production begins.

Education: Bachelor’s or Master’s degree in Electrical/Mechanical Engineering or a related technical field.

Professional Experience: 3+ years in Supplier Quality Management, ideally within high-tech electronics, systems assembly, or automotive industries.

Technical Proficiency: Expert ability to interpret complex technical drawings, specifications, and schematics.

Standards & Frameworks: Deep understanding of ISO 9001 (mandatory)

Quality Toolkit: Mastery of core quality tools: APQP, PPAP, 8D, 5 Whys, Ishikawa, and FMEA.

Communication & Languages: Intermediate+ English (fluent professional correspondence and negotiation). Chinese (Mandarin) is a significant "nice-to-have" for direct communication with Asian manufacturers.

Soft Skills: Strong analytical mindset, "system-first" approach to problem-solving, and the ability to influence partners in a high-pressure environment.

Mobility: Readiness for business travel (up to 20-30% of the time, including international trips).

Opportunity to work in one of the most recognized and innovative security manufacturers.

Opportunity to take on new challenges, advance your career, and make a meaningful impact.

Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.