Post-Sales Support Manager

• Manage the entire post-sales support process after the purchase agreement is signed
• Guide clients from handover to full ownership registration upon project completion
• Coordinate communication between the client, sales department, construction team and property management
• Handle customer inquiries related to payments, contract terms, documentation, handover, defect fixing and registration processes
• Monitor construction timelines and keep clients informed about project status
• Participate in unit inspections and oversee signing of handover acts
• Maintain a high level of client satisfaction and build long-term loyalty
• Collaborate with finance, legal and sales departments

• Experience in post-sales, customer service or client operations (real estate experience preferred)
• Strong communication and coordination skills
• Ability to manage multiple processes and stakeholders
• Attention to detail and a client-oriented mindset
• Ability to maintain a balance between client expectations and company interests
• Confidence in structuring workflows and supporting clients through complex processes

• Experience negotiating with international clients
• Ability to build trust quickly and communicate across cultures
• Understanding of the Phuket real estate market and its specifics