Associate, Inbound Logistics

Assist in ensuring the accuracy and quality of incoming shipments by adhering to our standards.

Support the identification of items needing repair or removal due to damage.

Accurately tag all returned items and maintain organized inventory records.

Update the status of returned items in our systems for efficient tracking.

Add items to the repair sheet and edit the sheet as needed to prepare items for reactivation on the website.

Handle RFID bag processing, including proper labeling, storage, and usage tracking.

Email and escalate issues as needed, including missing straps, empty boxes, and return-to-sender items.

Communicate with members regarding returned items, missing parts, or accidental inclusion of personal belongings.

Assist in coordinating with other departments to prevent fraud and inform members of any order delays or issues.

Maintain a clean and organized workspace to ensure efficiency and uphold brand standards.

Provide hands-on support to the Inbound Team, aiding in tasks such as opening and organizing incoming shipments.

Organized and detail-oriented

Analytical thinking while being customer-focused and brand-obsessed

Conveying a can-do, positive attitude towards tackling challenges and opportunities

Willingness to roll up your sleeves and do what is necessary to get the job done

Analytical thinking with strong problem-solving skills