Case Manager

• Pivotal role providing advice and support to Carers
• Fixed term role to 30 June 2027
• Harness your expertise to grow our potential
• Purpose-led organisation supporting 11,000+ people annually

The position

As a Case Manager – Carer Services and make a meaningful difference in the lives of carers across the community. In this rewarding role, you will partner with carers to assess their needs, develop goal-directed support plans, and connect them with the right services and supports at the right time.

Using a person-centred, strengths-based and capacity-building approach, you will support carers who are caring for a loved one with disability, mental illness, chronic illness or age-related care needs. You will provide tailored advice, advocacy, referrals and short to medium-term interventions that help carers build resilience, feel supported and sustain their wellbeing.

The responsibilities

You are passionate about empowering carers and improving their quality of life. With strong communication, assessment and case management skills, you understand how to support people through complex circumstances with empathy, professionalism and practical guidance.

• Experience in assessment, reassessment and developing goal-directed support plans.
• Provide information and advice to carers to empower them to exercise choice and control, promoting independence, future planning and supporting people in their roles as carers
• Determine priority of Carers needs, escalating situations requiring urgent response
• The ability to work autonomously, manage time effectively and prioritise competing demands.
• A current right to work in Australia, plus the ability to obtain required sector checks including WWCC and NDIS Screening Check.

What’s required

• Relevant tertiary qualifications and/or experience in Community Services, Social Work, Counselling or a related field.
• An understanding of Aged Care and Disability Standards and their application to clients and services.
• Strong written, verbal and numerical communication skills.
• Ability to work autonomously; sound time management skills and ability to prioritise to meet competing demands
• Good computer skills, including Microsoft Office and client management systems

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

VMCH is a Catholic, for-purpose organisation guided by the values of Love, Joy, Hospitality and Courage. At almost 60 locations, our 3,600+ strong workforce and 440 volunteers support more than 11,000 individuals and families across Victoria. Through residential aged care, disability, at-home aged care, retirement living, affordable housing and specialist education, we are committed to helping people live their best lives and create genuine places of belonging for all.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

Advertised: 12 Aug 2026 10:00 AM AUS Eastern Standard Time
Applications close: 12 Sep 2026 11:30 PM AUS Eastern Standard Time

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