Network Engineer-Senior Executive

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a customer-facing Network Consultant to join our Global Service Desk within Group Operations. This role focuses on providing advanced (Level 2) technical support to premium customers operating complex network solutions with stringent SLA requirements. Working in a 24/7 shift-based environment, the individual will play a key role in incident ownership, fault diagnosis, and service continuity across global enterprise networks. ## What you’ll do * Initiate diagnostics and perform proactive analysis for network faults and alarms. * Carry out root cause analysis to identify and address underlying network issues. * Support day-to-day network operations through fault and change management aligned to ITIL standards. * Take ownership of incidents throughout their lifecycle, ensuring adherence to defined SLAs. * Coordinate with Level 2 engineers, internal resolver groups, vendors, and third parties for timely resolution. * Escalate incidents appropriately based on business impact and service criticality. * Provide regular, clear updates to customers during incidents and escalations, including participation in bridge calls. * Manage multiple incidents simultaneously, ensuring effective queue management and prioritisation. * Adhere strictly to defined operational processes with a focus on zero process deviations and missed escalations. ## Who you are * An engineering graduate (BE/BTech) with a solid technical background in networking.CCNA certified, with at least one year of experience in a Network Operations Centre or similar technical support role. * Experienced in routing protocols such as OSPF, BGP, EIGRP, and IS-IS, as well as LAN switching concepts including VLANs, trunking, and STP. * Familiar with WAN technologies such as HDLC, PPP, ISDN, Frame Relay, and ATM, with hands-on exposure preferred. * Knowledge of MPLS fundamentals is advantageous, with CCNP considered an added benefit. * A confident communicator with strong customer-handling skills and fluent spoken and written English. * Able to remain calm under pressure, multitask effectively, and apply a logical, methodical approach to troubleshooting. * A collaborative team member who adapts quickly to changing situations and is motivated by continuous learning and growth. ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Exposure to premium global customers and complex enterprise network environments. * Opportunities to work with diverse technologies and industry-standard frameworks. * A collaborative, inclusive workplace aligned to the Vodafone Way. * Continuous learning through real-world troubleshooting and customer engagement. ## What skills you will learn * Advanced fault, incident, and change management in a large-scale network operations environment. * Enhanced troubleshooting skills across routing, switching, and WAN technologies. * Effective customer communication and stakeholder management during high-impact incidents. * Practical application of ITIL-aligned operational processes in a live service environment. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/ You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2