OSS Platform Operations Specialist - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to support and enhance OSS platform operations for UK network environments, ensuring high service availability, efficient performance, and continuous improvement. This role focuses on managing and optimising multi-domain OSS applications, driving automation, and enabling proactive monitoring to support reliable network operations. The individual will contribute to transforming traditional operations into streamlined, data-driven, and automated processes while collaborating across teams and vendors. ## What you’ll do Ensure high availability and reliability of OSS applications within scope.Take end-to-end ownership of incident resolution, including fault identification, troubleshooting, and closure within agreed targets.Collaborate with vendors and internal teams for debugging, issue resolution, and performance improvements.Coordinate planned and unplanned changes, including system upgrades, deployments, and integrations.Support application lifecycle management, including upgrades, bug fixes, and capacity planning.Drive continuous improvement by identifying opportunities for automation and process optimisation.Manage user access, dashboards, KPIs, monitoring, and alerting systems across platforms.Work closely with network teams to improve integrations between systems and monitoring tools.Produce operational and value-based performance reports for stakeholders.Contribute to knowledge sharing and support capability building within the wider team. ## Who you are Experience in telecom OSS environments with strong knowledge of NMS/EMS platforms.Familiarity with tools such as Huawei U2000, Nokia NetAct, Ericsson ENM, or similar systems.Proficiency in Unix/Linux environments and scripting/coding (e.g., Python, Shell, APIs).Understanding of monitoring tools and OSS systems such as Nagios, SolarWinds, or similar.Basic knowledge of cloud platforms (e.g., Azure, AWS) and virtualisation technologies.Understanding of networking protocols and architectures (e.g., SNMP, ICMP, MPLS, SD-WAN).Knowledge of ITIL practices and Agile methodologies.Strong communication skills with the ability to work collaboratively across teams.Willingness to work in a rotational shift environment and adapt to evolving priorities.A continuous learning mindset with the ability to guide and support colleagues ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you Opportunity to work on advanced OSS technologies within a global telecom environment.Exposure to multi-vendor platforms and complex network ecosystems.Collaborative work culture focused on innovation and continuous improvement.Flexible working approach supporting work-life balance.Opportunities for professional development, learning, and career growth. ## What skills you will learn Advanced OSS platform management and optimisation techniques.Automation and scripting for operational efficiency.Cloud and virtualisation integration within telecom environments.Incident and service management using industry-standard frameworks.Cross-functional collaboration and stakeholder communication in global teams. ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/