IT Operations & Support Lead

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. 

• →Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery
• →Establish and mature IT support processes, SLAs, escalation paths, and metrics
• →Serve as the senior escalation point for complex or high-impact IT issues
• →Ensure high availability, performance, and reliability of end-user and operational systems

• Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model
• Build, mentor, and grow internal IT support staff and regional/site support capabilities
• Standardize tools, processes, documentation, and operating procedures
• Drive improvements in service quality, response time, and user satisfaction

• Oversee endpoint, network, and collaboration environments supporting engineering and operations teams
• Partner with cybersecurity and compliance teams to enforce security policies and controls
• Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)
• Champion IT policies, procedures, and audit readiness

• Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs
• Coordinate with enterprise IT, cloud, and security teams on architecture and standards
• Support new site launches, office expansions, and program ramp-ups

• Track and report on IT operational performance, risks, and improvement initiatives
• Manage IT asset lifecycle, procurement coordination, and inventory controls
• Participate in after-hours or on-call support as required for critical operations

Preferred Qualifications: 

• Familiarity with ITIL-based service management practices
• Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)

Please click “Apply” to submit your application. 

The salary range represents the base salary range for this position. Actual compensation will vary and may be above or below the range based on various factors. Those include but are not limited to location, experience, and performance.  In addition, Voyager provides a variety of benefits to employees that supplement compensation, including health insurance, life and disability insurance, retirement savings plan, wellness program, paid leave programs, paid holidays and paid time off. 

Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence. 

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.  

Minority/Female/Disabled/Veteran 

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.