26-0017 TEMP - Analyst - Vendor Management

Serve as subject matter experts that collect, review and analyze data to be able to summarize and report the findings.

The essential functions of the position include, but are not limited to:

• Task Management
  • Prepare standard, and ad-hoc reports for review, forecasting and analysis of data collected
  • Manage portfolios, tasks or assignments to completion
  • Manage, source and assign vendors, if necessary
  • Escalate issues to proper department or supervisor for resolution or reassignment
  • Research solutions when necessary to complete the task
  • Approve items in scope of authority for completion
•  Service Excellence
  • Respond to client’s/vendor’s/customer’s requests or questions via phone, email, portal or fax
  • Train vendors, clients or customers on internal processes when needed
• Quality Assurance 
  • Audit vendor’s, client’s and company’s effectiveness for performance and improvement opportunities
  • Audit vendors, clients and company for compliance to state and federal requirements as well as contract compliance
  • Communicate audit results and findings to management, clients or vendors as directed
  • Conduct periodic audits to identify corrective action needed for deficiencies
  • Review and test findings then suggest improvements for resolution to manager
  • User Acceptance Testing, as necessary
• Other functions, duties, and tasks as assigned 

Management retains the discretion to add to or change the duties of the position at any time.

1. License: No certification required
2. Education: Some college course work; Bachelor's Degree preferred or five plus years’ experience
3. Experience: Three to five years in experience in customer service or vendor management experience preferred

The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week. 

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: accommodations@vrmco.com.

Vendor Resources Management, Inc. dba VRM Mortgage Services respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.vrmco.com/privacy-policy/. 

If you have any questions please contact the CCPA Team at CCPA@vrmco.com or (888) 419-2272.