Jr. IT Specialist

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. You can read more about us on Business Insider, Reuters and TechCrunch.

Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.

• Provide daily tier 1 IT help desk support for warehouse operations, including basic networking, desktop/laptop, warehouse badge/alarm system, barcode & Wi-Fi printer, scanner, touch screen, PDA, UPS, and other IT-related equipment.
• Manage IT equipment inventory and assets.
• Perform daily and weekly IT and Warehouse inspections
• Maintain and ensure all IT equipment is in good working condition.
• Support MDF/IDF, local data center, and structured cabling.
• Support employee onboarding and offboarding.
• Support warehouse surveillance, storage, and applications.
• Other projects or tasks assigned by IT and Warehouse Managers and/or /Directors.

• 0-3 years of relevant work experience in IT help desk support.
• Basic computer networking skills such as managing IT server room network switch/firewall.
• Rudimentary computer troubleshooting skills (Windows, Mac OS).
• Possess analytical, troubleshooting, and problem-solving skills.
• Operate the security camera system & badge system.
• Good communication skills.
• Warehouse-related IT support experience is preferred.

• Office Hours: 40 hours per week - Flexible schedule based on business needs