Senior Intake & Service Navigation Worker

• Support the Intake & Service Navigation team while overseeing care coordination and operational systems
• Manage stakeholder relationships, community engagement, and service performance
• $44.58 – 47.97 phr (SCHADS Level 4B) + Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

The  Psychosocial  Support  Services  has  intentionally  been  developed  underpinned  by  evidence  and  through  co-design with participants, carers, and referrers to ensure timely, needs-based, capacity building services which not only support mental health recovery and exit from services, but the assessment and successful navigation through to NDIS and ongoing psychosocial supports under NDIS. 

The Senior Worker Intake & Service Navigation provides leadership and operational oversight to ensure the delivery of accessible, timely, and high-quality support services. Operating Monday to Friday, this role supervises the Intake & Service Navigation team, coordinates care systems, and ensures efficient service delivery aligned with clinical governance, quality, and risk management standards. The position also maintains a small caseload, balancing direct practice with leadership responsibilities.

Working under the direction of the coordinator, this role contributes to the Gippsland leadership team and supports regional planning and program implementation. It builds strong stakeholder relationships, drives community engagement, and oversees service performance and evaluation to ensure continuous improvement and effective outcomes for people at risk.

• Minimum Diploma in Mental Health
• Current valid Driver’s License and the ability to undertake travel for the role
• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check (valid within the last 12 months)
• NDIS Worker Orientation Module Certificate

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.