Account Specialist - Full Time - Germantown, TN

United States·Germantown

OtherAccount Specialist

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Quick Summary

Overview

Job Title: Account Specialist About Us At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing innovative cancer treatments.

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OtherAccount Specialist

Responsibilities

~1 min read

→Assess payments and adjustments on patient accounts for accuracy and take appropriate action on overpayments, underpayments, or non-payments
→Resolve billing issues and inquiries from insurance carriers and patients via phone, fax, or mail
→Process daily mail from insurance carriers and patients, including payment discrepancies, charge errors, and correspondence
→Process credit balances according to established procedures
→Compile and submit medical records and supporting documentation to facilitate reimbursement, appeals, and pre-payment reviews
→Collaborate with Coding, Medical Records, and Patient Representatives to verify coding, resolve denials, and address insurance issues and pre-certifications
→Communicate with insurance companies and patients regarding billing and reimbursement inquiries
→Maintain confidentiality and respect for patients at all times
→Maintain professional attendance, attitude, and appearance
→Comply with clinic safety policies and procedures
→Participate in staff meetings as scheduled
→Assist with training and orientation of new employees as assigned
→Perform all other duties as assigned

Requirements

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Associate’s degree or equivalent from a two-year college or technical school; or two (2) to three (3) years of related experience and/or training; or equivalent combination of education and experience

Excellent organization and follow-up skills
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to organize and prioritize work assignments
Ability to manage multiple priorities in a fast-paced environment
Ability to analyze situations and respond in a timely manner
Ability to work effectively in multi-functional teams
Ability to establish and maintain effective working relationships within The West Clinic
Proficiency in computer applications including word processing and email
Ability to perform 10-key by touch

Meaningful Impact: Support patients and families through critical moments in their care journey
Collaborative Environment: Work alongside dedicated professionals committed to excellence
Growth Opportunities: Access to ongoing training and professional development
Mission-Driven Culture: Be part of a team focused on compassion, innovation, and quality care

What We Offer

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Join Us
If you are detail-oriented, analytical, and thrive in a fast-paced healthcare environment, we encourage you to apply for the Account Specialist position and become part of a team committed to delivering exceptional patient care.