Customer Account Specialist (Aerospace Manufacturing)

About Us: YouTube - DAYTON-GRANGER, INC (DG)

Full-Time , Direct Hire, Competitive Pay, Great Benefits, Work-Life Balance, Stability, Opportunities for Growth

DAYTON-GRANGER, INC. (DG) is a third-generation family-owned aerospace manufacturer in Fort Lauderdale, FL that has been proudly operating for more than 82 years. We design, test, and manufacture aircraft antennas, electrostatic dischargers, and lightning protection components used on commercial, military, and private aircraft around the world. We have an average employee tenure of 8 years, reflecting our stability and strong company culture. See more about our benefits and why DG is a great place to work below.

Position Overview:

As a Customer Account Specialist, you'll serve as the primary point of contact for a portfolio of customer accounts throughout your assigned territory. You'll build long-term customer relationships while managing quotations, purchase orders, proposals, and day-to-day account activities for both established products and new aerospace programs.

In this role, you'll collaborate closely with Engineering, Manufacturing, Quality, and other cross-functional teams to coordinate RFQ and contract review activities, develop customer proposals, and ensure customer requirements are successfully executed. If you enjoy building relationships, managing complex customer accounts, and working in a collaborative manufacturing environment where every day brings something different, this is an excellent opportunity to make a meaningful impact.

Responsibilities:

• Manage assigned customer territories and accounts, serving as the primary point of contact for commercial and government customers while building and maintaining strong customer relationships.
• Research, prepare and submit bids for upcoming government programs.
• Utilize customer procurement portals, as applicable, to retrieve documentation and submit quotations, bids, proposals, and other required customer information.
• Prepare special commercial bid packages for pricing analysis and determination with management. Provide offers to customers.
• Hold RFQ and Contract Review meetings, coordinating cross-functional teams to ensure compliance with customer requirements, quality and ISO standards, required documentation, and risk mitigation planning.
• Review purchase orders, terms, conditions, and clauses, providing input as necessary to ensure customer requirements are understood and satisfied.
• Coordinate with cross-functional departments to communicate customer requirements, including product lead times, special markings, environmental guidelines, and other contractual requirements.
• Initiate, administer, and coordinate commercial sales/purchase orders, repair orders, customer credits, and ERP order entry and booking.
• Provide verbal and formal quotations, technical information, and follow-up to current and prospective customers. Expedite orders as necessary.
• Provide excellent customer service to existing and prospective customers to maintain and improve customer satisfaction.
• Address inquiries from government customers and serve as a backup resource supporting government contract activities.
• Research new developments and programs within assigned customer accounts, gathering customer intelligence and identifying new business opportunities.
• Recommend additional Dayton-Granger products and services by analyzing customer needs and promoting relevant product lines.
• Monitor and process incoming purchase orders, repair orders, confirmations, and requests for quotations.
• Other duties as assigned by Manager.

Minimum Qualifications:

• Bachelor's Degree in Business, Marketing, Supply Chain, Aviation Management, or a related field.

• Minimum of 5 years of experience in customer account management, contracts administration, inside sales, proposals, customer service, or a related business function.
• Experience working in the aerospace or aviation industry.
• Experience managing customer accounts and serving as the primary point of contact for assigned customers.
• Experience reviewing and administering customer purchase orders, contracts, RFQs, quotations, and customer requirements.
• Experience preparing proposals, bid submissions, RFQs, and contract review processes.
• Experience negotiating pricing and developing quotations for customers.
• Strong written and verbal communication skills with the ability to interact professionally with customers and cross-functional teams.
• Ability to read, interpret, and communicate customer requirements, contractual obligations, and technical information.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests simultaneously.
• Proficiency with Microsoft Office products and ERP systems.
• Strong attention to detail and follow-through.
• Positive attitude, self-motivation, and willingness to take ownership of customer accounts and business opportunities.
• Willingness and ability to learn new procedures and processes

Preferred Qualifications (Nice to Have, Not Required):

• Experience supporting commercial and government customers.

• Familiarity with FAR/DFARS requirements.
• Familiarity with export compliance requirements (e.g., ITAR/EAR).
• Familiarity with customer procurement portals used to retrieve documentation and submit bids, proposals, and customer information.
• Familiarity with Infor ERP software.

Pre-Employment Requirements:

• All employment offers are contingent upon successful completion of a background check and drug screen, in accordance with company policy and applicable law.

Why You'll Love Working Here:

We are a multi-generational team with members representing a diversity of cultures, educational backgrounds, experience levels and ideas all 'making it happen' from one location in beautiful, coastal South Florida. We are a long-standing supplier providing cutting edge products in support of long term aerospace programs, while at the same time developing new products to meet the needs of new customers, programs and up and coming markets.

Additionally, DG loves its employees! The average employee tenure is around 8 years. Length of service milestones are celebrated company-wide and employees may make selections of anniversary gifts.

Benefits

• Affordable comprehensive insurance coverage (Medical, Dental, Vision).
• 401(k) match.
• Paid Time Off (PTO) and paid holidays.
• Mental health benefits.
• Complimentary life insurance with the option for supplemental coverage.
• Paid parental leave
• Short-term and long-term disability coverage.
• Excellent work-life balance.
• Tuition reimbursement.
• Dynamic and collaborative work environment.
• On-site gym.
• Access to advanced technology and resources.
• Length of service/milestone anniversary gifts.
• Team-building activities.

Compliance Notice:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This position requires use of or access to information subject to the Export Administration Regulations (“EAR') or the International Traffic in Arms Regulations (“ITAR'). Accordingly, all applicants must be U.S. persons within the meaning of these regulations. Under ITAR, a U.S. person is defined as a U.S. Citizen, U.S. Permanent Resident, or a person who is a protected individual under the Immigration and Naturalization Act (8 U.S.C. 1324b(a)(3)).