Customer Service and Photographer Support Specialist

The Customer Service and Photographer Support Specialist is the first point of contact for WHCC clients, supporting professional photographers over phone, email, and live chat without a script. This role blends customer service with hands-on photography, design, and photo editing knowledge, helping clients troubleshoot orders, prep files in Photoshop, and get the most out of our products, all while representing a partner-first approach to every interaction.

WHCC is a professional photo and press printing lab offering a high-energy, positive work environment. As a production-focused company, we have multiple facilities and hundreds of expert employees who handcraft and assemble our products here in the US. From aspiring photographers to consumer brands, all of our clients require exceptional quality and design. We pride ourselves on providing creative solutions, high-quality products, and excellent customer service.

We are not a call center. We are partners with our clients, helping them grow their businesses with exceptionally printed products. Whether on the phone, via email, or live chat, we are unscripted, friendly, and knowledgeable.
Come and see what makes us different.

Schedule

• Seasonal (On-site) position – Full-time & Part-time schedules available.
• Opportunity to be hired Full-Time after season ends.

Requirements

• Background in photography or the photographic industry
• Minimum 1 year of B2B customer service experience
• Confident handling both inbound and outbound client calls, without relying on a script
• Strong written communication skills for client email correspondence
• Proficient in Photoshop and general computer skills; familiarity with Lightroom, Affinity, or Canva a plus
• Minimum typing speed of 35 WPM

Competencies

• Empathetic Problem Solver
• Demonstrates Initiative
• Flexible
• Photoshop and/or Lightroom Enthusiast
• Positive People Person
• Detail Oriented and ability to Multitask
• Team Player

Comes with a side of perks

• Be cool at work – Work in a modern, well-lit, clean, and climate-controlled production facility.
• Half off prints – Photograph weddings on the weekend. Make premium photo products during the week. Receive half off the WHCC products you sell to your clients. Some call it using the system. We call it fair game. Discount is not applicable during peak blackout dates.
• Bring your own jams – Pop on your headphones and listen to your own music or podcasts. We'll provide the Wi-Fi.
• From snacks to food trucks – Staff lunches, free snacks, cool-off beverages, warm-up beverages — there's always something to keep you going.
• Stay comfy – We work hard, but we keep it casual. Wear what makes you happy. We love you being you.
• Paid Time Off + Holiday Pay – Seasonal staff will earn PTO and enjoy paid holidays.
• Weekly Pay