Operations Manager- Charleston, SC

United States·CharlestonManager

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Lead all daily installation operations for the branch Manage installation schedules, workflow,

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OperationsOperations Manager

What We Offer

~1 min read

Are you an experienced operations leader who thrives in a fast-paced environment where customer satisfaction, profitability, and team performance all matter?

Window Nation is looking for an Operations Manager to lead our Installation Services team. In this role, you'll oversee daily branch operations, develop high-performing teams, improve operational efficiency, and ensure every customer receives an exceptional installation experience.

If you're passionate about leading people, improving processes, managing business performance, and driving operational excellence, this is an opportunity to make a measurable impact while growing your career with one of the nation's fastest-growing home remodeling companies.

✓Competitive salary: $95,000-$100,000

✓Performance-based bonus opportunities

✓Comprehensive medical, dental, vision, and life insurance

✓401(k) with company options

✓Paid Time Off (PTO)

✓Career advancement opportunities within a rapidly growing national company

✓Collaborative leadership team and strong operational support

✓A culture built on accountability, teamwork, and continuous improvement

Responsibilities

~1 min read

As the Operations Manager, you'll lead every aspect of branch installation operations while balancing customer satisfaction, financial performance, and team development.

→Lead all daily installation operations for the branch
→Manage installation schedules, workflow, and operational efficiency
→Drive branch profitability while managing expenses and budgets
→Own branch P&L performance and margin improvement initiatives
→Analyze operational metrics and implement process improvements
→Lead, coach, and develop supervisors and team members
→Recruit, onboard, and maintain appropriate staffing levels
→Partner with Sales, Customer Service, Warehouse, and Regional Leadership to ensure seamless project execution
→Improve installation quality, productivity, and customer satisfaction
→Identify operational challenges, determine root causes, and implement long-term solutions
→Maintain compliance with company policies, licensing, and safety requirements
→Help standardize best practices across the region

You enjoy solving problems, leading teams, and building efficient operations.

You communicate well, make data-driven decisions, and know how to balance customer expectations with business performance.

You thrive in environments where no two days are the same and where your leadership directly impacts company growth.

Requirements

~1 min read

7+ years of operations or service industry experience
4+ years of leadership experience managing teams
3+ years managing branch financials and P&L performance
Experience improving operational efficiency and process execution
Strong leadership, communication, and organizational skills
Valid driver's license with an acceptable driving record

Nice to Have

~1 min read

Bachelor's degree
Experience managing installation, construction, or field service operations
Experience recruiting and managing subcontractors or independent installers
Knowledge of residential construction, window/door installation, or building codes
Salesforce, Microsoft Dynamics, or CRM experience
Advanced Microsoft Office skills

Our people are the reason we've become one of the largest window replacement companies in the country.

We're building leaders who want more than just another operations role. Here, you'll have the opportunity to influence business performance, mentor great teams, improve customer experiences, and build a long-term career with a company that's continuing to grow nationwide.

If you're ready to lead operations that make a real impact, we'd love to hear from you.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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