Service Technician II

Service Technician II | Windsor Kingstowne - Alexandria, VA

Windsor Kingstowne is a 556 unit garden style apartment community. 

Schedule: Monday - Friday with the ability to participate in the on-call rotation once every 5 weeks when fully staffed. For the week on-call Saturday work is required.

Key Responsibilities: 

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains. 
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours.  The system currently utilized Yardi. 
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. 
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.  
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues. 
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment). 
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.  
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.  Interact professionally with contractors, vendors, and suppliers. 
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues. 

Benefits: 

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards. 
• Cellphone stipend of $50/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience: 

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred. 
• Experience:  
  • Minimum of 2 years of experience in apartment maintenance or a related field. 
  • Proficient in using hand and power tools. 
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs. 
  • Excellent problem-solving skills and attention to detail. 
  • Ability to work independently and as part of a team. 
  • Excellent communication and interpersonal skills. 
  • Experience and ability using smart devices and property management software. 
  • EPA Type II preferred or ability to become certified within 90 days of start date. 
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date. 
• Physical Requirements: 
  • Ability to lift and carry up to 50 pounds. 
  • Ability to stand, walk, bend, and climb stairs/ladders for extended periods. 

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.