Concierge (Miami)

You will be responsible for creating a warm and welcoming environment for our residents, guests, and visitors. As the first point of contact, you will handle a variety of tasks, including but not limited to: answering phone calls, responding to resident inquiries, handling package deliveries, and providing information about the building and the surrounding area. Additionally, you will have the opportunity to learn leasing-related tasks and gain experience in property management.

This position requires a passion for people and a dedication to providing superior customer service within a luxury residential setting. The role is often fast-paced, requiring excellent time management and problem-solving skills. On a daily basis, you will interact with residents and guests from varied backgrounds, requiring an amicable personality.

Working as a Waypoint Concierge means ensuring the needs and requests of residents are met, providing them with a memorable 5-star, community-living experience. You’ll also have opportunities to assist with leasing-related activities and supporting leasing efforts.

• →Ability to work Saturdays
• →Demonstrate superior customer service at all times with a genuine desire to serve.
• →Warmly greet and direct residents and guests arriving at or departing from the property.
• →Maintain an active presence at the front desk, monitor and announce visitors, and control access to the property.
• →Handle concierge duties with enthusiasm, including but not limited to:
  • →Processing incoming mail and outgoing packages.
  • →Answering questions and making recommendations about transportation, restaurants, and local attractions.
• →Possess in-depth knowledge of the local area, attractions, and services to enhance residents’ experiences.
• →Maintain familiarity with all community amenities and events. Provide information about the property to prospects, when needed.
• →Adhere to all front desk procedures and assist with administrative tasks as requested.
• →Ensure resident and guest concerns are resolved professionally and promptly.
• →Support leasing activities, such as guiding prospective residents and providing information on available units
• →Follow safety procedures and maintain a safe work environment.

• Previous concierge, hospitality, or customer service experience; interest in leasing and property management is a plus.
• Strong interpersonal and communication skills with a proactive, problem-solving mindset.
• Comfortable with technology; willingness to learn property management software (experience with Yardi is a bonus).
• Outgoing, polished, and professional demeanor with a focus on delivering exceptional service.

If you’re passionate about customer service and interested in exploring leasing, this role is for you!

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.