Operations Manager

Operations Manager (Salem – Adult)

Full-time | Exempt 

Starting Salary: $5,000 – $5,560/month; dependent upon experience, education, and qualifications

Lead programs. Build teams. Own outcomes.

Work Unlimited is hiring an Operations Manager to oversee multiple 24-hour residential programs supporting adolescents and adults with intellectual and developmental disabilities.

This is a leadership role with real operational responsibility. You will guide program managers, ensure compliance, and step in when programs need direct support. If you are comfortable leading in fast-moving environments, solving problems in real time, and holding high standards, this role offers the opportunity to make a measurable impact across multiple homes.

What You’ll Do

As an Operations Manager, you will be responsible for the overall performance of a group of residential programs, including quality of care, compliance, staffing stability, and team development.

Leadership & Oversight

• Supervise and develop Residential Program Managers and lead staff
• Provide coaching, accountability, and performance management
• Build strong, consistent leadership across multiple homes

Operations & Quality

• Oversee scheduling structures, staffing alignment, and overtime control
• Monitor documentation, data integrity, and service delivery through Therap and QA processes
• Ensure compliance with Oregon Administrative Rules and licensing requirements
• Lead preparation for licensing reviews and plans of correction

Program Stability & Support

• Step in to directly manage homes during vacancies, transitions, or instability
• Provide hands-on leadership in employee supervision, service coordination, and behavior support when needed
• Support recruitment and hiring to maintain fully staffed, stable programs

Health, Safety, and Compliance

• Maintain safe environments for both individuals and employees
• Ensure follow-through on incident reporting, behavior plans, and medical oversight
• Participate in administrative on-call rotation

What We’re Looking For

We are looking for someone who can manage both people and systems, and who is comfortable being accountable for outcomes across multiple programs.

Required

• Experience managing a 24-hour residential program or similar environment
• Experience supervising employees, preferably supervisors or lead staff
• Strong working knowledge of compliance, documentation, and service delivery expectations

Preferred

• Bachelor’s degree in Psychology, Social Work, Human Services, Education, or related field
• OIS Instructor, or ability to obtain

Certifications

• OIS Level IF
• First Aid/CPR
• Ability to pass DHS background check

What to Expect in This Role

This is not a desk-only leadership position. Operations Managers are expected to stay closely connected to their programs and teams.

• You will respond to real-time challenges, including staffing gaps and program needs
• You will work evenings, weekends, or provide support outside of standard hours as part of on-call rotation
• You will work in environments that can be fast-paced, loud, and occasionally unpredictable
• You will be exposed to challenging behaviors and will support teams in maintaining safe and consistent responses

Compensation

• Starting salary:
  $5,000–$5,560/month, depending on experience, education, and qualifications
• Structured wage tiers based on relevant experience and leadership background
• Opportunities for wage growth beyond initial placement as you develop in the role

Benefits

• Up to $1,500/month ($18,000/year) in employer-funded health coverage for you and your dependents
• Dental, vision, and life insurance
• 160 hours of flexible paid time off annually for salaried employees
• Generous vacation accrual with carryover, increasing with tenure
• Paid holidays and sick leave
• Lifestyle Spending Account (LSA)
• Employee Assistance Program (EAP)
• Ongoing training and leadership development
• Opportunities for advancement within a growing organization

Why Join Us?

• Leadership role with direct impact on program quality and team success
• Clear structure for growth and development
• Mission-driven work supporting individuals with complex needs
• Collaborative leadership team focused on improvement and accountability
• Opportunity to improve lives and strengthen teams every day

✨ Ready to make a difference?
If you are looking for a leadership role where you can build strong teams, improve systems, and make a measurable difference, we encourage you to apply.