Regional Safeguarding Coordinator, West Africa Ministry Team

This position will support the implementation of the Safeguarding suite of policies in the designated region (Niger, Mali, Nigeria, and other countries where we may have a disaster response presence or programming), and will continue to provide regional support to teams in implementation. This will be done by strengthening capacity in safeguarding compliance throughout the designated regions, country offices and partners, supporting safeguarding and complaints focal points in their roles and being party to investigations and handling and reporting on complaints and feedback received.

• Overseeing the implementation of the safeguarding suite of policies, together with related procedures and guidelines, throughout the region;
• Ensuring the communication of the key contents of the Complaints Policy, and other related safeguarding policies, to all staff;
• Supporting and advising the Regional Director, Country Directors and Focal Points on the maintenance of relevant and contextualized complaints mechanisms in their region and countries of operation including where necessary in Countries where we are responding to disaster outside of our Countries of permanent presence.

• Developing training material appropriate for a variety of audiences including but not limited to; general orientation for all staff, Complaints Focal Points and Partner staff and board members.
• Strengthening capacity of regional and country staff on complaints handling to enable effective response to complaints, with a focus on building the capacity of all Safeguarding and Complaints Focal Points across the region;
• Provide ongoing support and advice to Safeguarding and Complaints Focal Points on handling complaints, in general and in specific cases as requested.
• Contribute to a global safeguarding learning group to surface existing practices among regions and teams, share resources and plan joint activities.
• Commit to ensure their own capacity is developed and strengthened in the area of complaints handling by attending relevant training sessions on a regular basis and keeping abreast of latest developments in the sector in relation to complaints handling.
• Document feedback and learning on the Complaints Policy during implementation to inform future revisions to the policy and guidelines.

• With support of the local Safeguarding Focal Point, to engage communities in the design and contextualization of key policies and reporting mechanisms to ensure World Renew is addressing the core safeguarding issues relevant to their lives and paying particular attention to the most vulnerable populations.
  

• Handling feedback and complaints received in the region by various methods including but not limited to context specific field processes, mail or through the complaints email inbox in coordination with the Director of Safeguarding and Accountability
• In times of disaster being available as surge support to IDR and Country teams in the establishment of complaints and feedback mechanisms where required.
• Supporting the functions of the regional Complaints Handling Committee, including calling meetings when needed; preparing relevant documentation and recommendations for discussion on specific complaints cases, handling investigations and reporting results to the organization and the complainant.
• Ensuring all information related to complaints within the region and countries are well documented, including a log of complaints, and that all information is kept secure with access restricted to authorized personnel only;
• Helping country teams to refer reports related to safeguarding issues (e.g. related to children or vulnerable adults) that do not constitute a complaint against World Renew, its staff or partners, to the relevant authorities or to organisations with the relevant expertise as necessary.
• Keep a record of lessons learned and precedents set to share during COP sessions and for organizational learning.
• Ensure appropriate cover is in place for handling complaints when on leave or unavailable for more than two days.

• Where required support investigation processes, in coordination with the Complaints Handling Committee and Complaints Coordinator, including the timely identification of investigation teams, support to the investigators where needed and enabling the presentation of the investigation team’s findings to the Hearing Committee.
• Establish systems, processes and guidelines to ensure to support the anonymity, protection and welfare (including psychological) of those who have provided complaints or feedback and also for Country office staff and partners who may be involved or witness to a safeguarding issue in alignment with World Renew’s victim/survivor centered approach.

• Support the development and functioning of country-level Communities of Practice on Safeguarding across the region
• As appropriate and alongside relevant colleagues to represent World Renew in key Safeguarding and PSEAH networks, including ACT alliance, and the CHS Alliance
• To regionally represent World Renew on Safeguarding, making sure that WR is linked with contributing and influencing sector wide safeguarding initiatives
• Perform other duties as assigned by Regional Director

• Demonstrates a strong commitment to and ability to support the mission, vision, and values of World Renew.
• Demonstrates a strong commitment to quality, accountability, safeguarding, and ethical practice in the international development and humanitarian sectors.
• Demonstrates high integrity, discretion, emotional maturity, and sound judgement, with the ability to manage sensitive safeguarding matters impartially, professionally, respectfully, and confidentially.
• Demonstrates knowledge of and commitment to survivor-centred approaches, including respect for confidentiality, dignity, informed consent, protection, welfare, and psychological safety.
• Demonstrates a strong understanding of the importance of accessible, confidential, and contextually appropriate complaints and feedback mechanisms, particularly for vulnerable and at-risk populations.
• Demonstrates strong communication, facilitation, coaching, and mentoring skills, with a commitment to building the capacity of colleagues, partners, and safeguarding/complaints focal points through training, resource development, and ongoing support.
• Demonstrates the ability to develop, adapt, and deliver training and learning resources for diverse audiences and to translate safeguarding requirements into practical guidance and actions.
• Proactive, self-motivated, and able to work independently with minimal supervision, while exercising sound judgement and knowing when to seek appropriate advice or escalate concerns.
• Demonstrates strong analytical, organizational, and problem-solving skills, including the ability to manage sensitive information, maintain accurate documentation, and handle multiple priorities effectively.
• Demonstrates a commitment to fostering a respectful, inclusive, and safe work environment and relationships that value diversity, equality, dignity, and inclusion.
• Able and willing to work collaboratively in a team setting, including effectively engaging with colleagues, partners, country/project teams, leadership, and other stakeholders.
• Demonstrates proven ability to work effectively across cultures and in diverse national and organisational contexts, with sensitivity to different perspectives, norms, and operating environments.
• Demonstrates strong written and verbal communication skills, with the ability to communicate sensitive or complex safeguarding matters clearly and appropriately to different audiences.
• Highly proficient in Microsoft Office, including MS Word, MS Excel, and MS PowerPoint.

Fluency in English, both written and verbal, is required for this position. Fluency in French is highly desirable. Knowledge of other relevant regional languages (e.g., Hausa, Bambara etc.) is an asset.

PHYSICAL DEMANDS

The physical demands described here are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability and willingness to travel in-country up to approximately 30%, including travel to remote, disaster-affected, fragile, and occasionally high-risk environments.
• Ability and willingness to travel internationally, periodically.

The role requires independent judgement, initiative, and problem-solving to manage varied and sometimes complex work within established policies and procedures. It also requires the ability to manage sensitive and potentially distressing matters with professionalism, discretion, and composure.

WORK ENVIRONMENT & TRAVEL
The work environment characteristics described here are representative of those encountered while performing the essential functions of this position.
The incumbent will operate within a dynamic environment requiring flexibility, collaboration across departments, and the ability to respond to shifting priorities.

World Renew is an equal opportunity employer. It does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, people with disabilities, veteran status, height, weight, marital status, pregnancy, genetic information, or any other category or characteristic protected by law. 

World Renew is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment and selection process. If you require accommodation at any stage of the application, assessment, or interview process, please notify Human Resources, and we will work with you to meet your accessibility needs in a timely and respectful manner. Information regarding workplace accommodations, accessible formats, communication supports, and accessibility-related policies is available upon request. 

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD October 25, 2026, for External Applicants and Internal Applicants, closing date depending on application volume. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.