Process Documentation Specialist - UK

What you'll be doing:

• Develop clear, structured process documentation including end‑to‑end process maps, SOPs, work instructions.
• Translate complex operational steps into concise, user-friendly documentation that can be followed consistently.
• Maintain a central repository of all process documents and ensure version control is applied.
• Work with SMEs to understand current state processes, pain points, and variations across markets, ERPs, or teams.
• Validate documented processes through walkthroughs, interviews, and observation to ensure accuracy.
• Identify gaps, inconsistencies in existing documentation and propose improvements.
• Facilitate reviews with SMEs, process owners, and operational leads to ensure documentation accurately reflects working practice.
• Coordinate formal sign‑off and maintain audit trails of approvals.
• Act as the point of contact for documentation queries across SSC and Network teams.
• Ensure documentation aligns with WPP Policies, internal controls, audit requirements, and local regulatory standards.
• Apply documentation standards, templates, and naming conventions consistently across all materials, following Global Head direction.
• Where required, support readiness for audits by ensuring documentation is complete, current, and accessible.
• Update documentation in line with process changes, system enhancements, or organisational policy updates.
• Work with change managers or project teams to ensure new or updated processes are communicated effectively.
• Support training teams by providing accurate process content for onboarding and upskilling materials.
• Monitor feedback from users and identify opportunities to simplify or improve documentation.

• Ability to break down end‑to‑end processes into logical, sequenced steps.
• Strong understanding of process modelling techniques such as BPMN, SIPOC, or swim lane diagrams.
• Skill in identifying inconsistencies in existing processes.
• Experience in analysing variations across markets, teams, or systems and documenting them clearly.
• Ability to write clear, concise, user‑friendly SOPs, work instructions, and process maps.
• Strong command of language, grammar, and structured writing.
• Experience applying documentation standards, templates, and naming conventions.
• Skill in simplifying complex information without losing accuracy or control requirements.
• Experience working with SMEs, process owners, and operational leads to gather information.
• Ability to run workshops, interviews, and process walkthroughs.
• Strong communication skills to challenge, clarify, and validate process details.
• Confidence managing sign‑off cycles and coordinating feedback.
• Ability to ensure documentation aligns with local regulatory, financial policy, or operational standards.
• Ability to update documentation in line with system changes, process redesign, or new controls.
• Experience supporting training teams with accurate process content.
• Proven experience in working in transformation or shared services environments.

Who you are: