WPP SSC MY | Internship - Service Management

Assist in documenting and analyzing existing business processes, identifying inefficiencies and supporting process improvement initiatives. The intern will help create process maps, SOPs and operational documentation while participating in root cause analysis and identifying opportunities to streamline workflows and improve operational efficiency.

Support the monitoring and reporting of service management activities by tracking KPI and SLA performance, maintaining process compliance documentation, and assisting in service review activities. The intern will gain exposure to ITIL-based service management practices and help ensure operational processes are consistently followed.

Assist in collecting, analyzing and reporting operational data to support decision-making. The role includes helping to maintain dashboards, generate performance reports, analyze trends and provide insights on service performance, stakeholder feedback and improvement initiatives using tools such as Excel and PowerPoint

Support continuous improvement projects by assisting with data gathering, progress tracking, and documentation of improvement initiatives. The intern will help maintain the improvement project register, participate in process optimization efforts, and contribute to identifying opportunities that enhance efficiency, productivity, and service quality.