Collections & Customer Service Specialist II

United States·K2 - Kennesaw - KennesawNormalmid

OtherCustomer Service Specialist

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Quick Summary

Key Responsibilities

Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under. Enter notes about communications into the computer system. Update Credit Manager on any accounts of concern.

Requirements Summary

Requires high school diploma 2-3 years previous collection experience preferred Working knowledge of Excel,

Technical Tools

OtherCustomer Service Specialist

Yamaha Motor Finance – US has an excellent opportunity for a Collections and Customer Service Specialist to join our team in Kennesaw, GA. The Collection and Customer Service Specialist will perform collection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handling ACH transactions for the department.

Responsibilities

~1 min read

→Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
→Enter notes about communications into the computer system.
→Update Credit Manager on any accounts of concern.
→Contact Distributor/YGC rep with regards to accounts of concern.
→Customer Service In-Bound Calls – Assist customers with questions and provides information about service.
→Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
→Reviewing of Suspense Items – Identify for proper application for accounting.
→Generate monthly dunning letters and repossession letters when required
→ACH – process daily manual ach payments and monthly ach extracts.
→Collect and monitor property tax payments.
→Submit departments invoices to open invoice system for payment.
→Performs other duties as required.

About the Role

~1 min read

401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.