Customer Services Specialist (Office Specialist 1)

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Job Description:

As our Customer Services Specialist, you will have the opportunity to:

• →Answer multiple phones
• →Greet and assist walk‑in customers
• →Process payments
• →Schedule conference rooms
• →Route mail for all building tenants
• →Maintain agency phone lists, coordinate inter‑agency mail
• →Sort, open, date‑stamp, and route incoming mail
• →Order and manage office supplies
• →Prepare documents for scanning

This is a non-Hybrid position requiring in office work 5 days a week. The role involves regular computer use, including viewing a monitor and sitting for extended periods of time to complete daily tasks. The position may operate in a fast-paced environment with multiple, competing demands and requires the ability to manage several tasks at once, sometimes under the pressure of high-priority deadlines. The employee may experience occasional exposure to hostile or upset individuals while performing customer service or program support duties.

The role requires lifting and carrying items up to 20 pounds, such as office files, boxes, or program materials, as part of routine work activities.

Completion of courses or training in Office Technology; OR

One year of general clerical experience which included typing, word processing, or other generation of documents; OR

An equivalent combination of training and experience.

The Oregon Department of State Lands is committed to seeking and sustaining a culturally, racially, ethnically, and linguistically diverse working environment. The Department hires staff interested in supporting environmental justice by including communities traditionally underrepresented in public processes. We encourage members of these communities to apply, even if they do not meet 100% of the desired attributes. The Oregon Department of State Lands understands that an authentic focus on equity, diversity, and inclusion in the workplace will in turn create a workforce aligned to meet the challenge of serving all Oregonians.

Applicants that meet the minimum qualifications and most closely match the desired attributes will be invited for an interview.

The successful candidate will be subject to a Criminal History check.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• This recruitment may be used to fill future positions.  
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. 
• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact dsl-human.resources@dsl.oregon.gov and please be sure to include the job requisition number.   
• For more information about applying for positions with the State of Oregon via Workday, you may visit the Oregon job opportunities website at: www.oregon.gov/jobs 
• The state of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. 
• After you apply, you may be asked to provide additional optional information. Please check your Workday account for any pending tasks under your “My Applications” section. Be sure to monitor both your email and your Workday account for updates related to this recruitment.
• As an employer, DSL complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here. 
• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.  
• For questions about the job duties or application process, please contact dsl-human.resources@dsl.oregon.gov or call 971-600-5831 to speak to our recruitment team.