Preventative Maintenance Coordinator

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

As the Preventative Maintenance Service Coordinator, you will have ownership over the entire Field PM process from beginning to end. Your goal is to ensure that your customer’s machines are properly maintained according to their maintenance schedule. You will be responsible for communicating with your customers and the PM Field Technicians regarding scheduling of services, ensuring services are performed correctly and in a timely manner, updating customers with the results of the services, and invoicing once services are complete.  You will also have administrative duties in the office to include accounts payable, ensuring accurate technician efficiency reporting, and management of parts ordering/returns.

Primary Responsibilities:

• →Work directly with the customer and the technician to schedule required services
• →Create and open work orders
• →Communicate with Management, Customer, and Technician on the status of service
• →Enter status updates into computer systems
• →Close work orders verifying labor time and part orders
• →Create quotes

Additional Responsibilities:

• →Create purchase order numbers and coding for invoices
• →General office duties (fax/email/answer phones)
• →Participate in required safety program, and work in a safe manner
• →Additional duties as assigned by manager

To be successful in this position you should have strong organizational skills when it comes to scheduling work and dispatching technicians. Good communication abilities will be essential for maintaining relationships with your customers and technicians. You should possess a sense of urgency and desire to provide superior customer service. The ability to work both with a team and independently is essential to this position as well.

Education/Experience:

• High school diploma or equivalent preferred.

Required Qualifications/Skills:

• Minimum 2 years’ experience scheduling and controlling calendars for multiple people
• Basic use of Excel (creating columns/rows, copy/paste data, basic math computations)
• Ability to communicate successfully via phone, email and in person to customers, technicians and management

Preferred Qualifications/Skills:

• Prior experience as a dispatcher or service coordinator in the heavy equipment or rental industry
• Knowledge of machine parts and/or operation

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude