Implementation Specialist

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. It’s both challenging work and work with a purpose.

The Implementation Specialist plays a key role in delivering successful customer implementations of Yes Energy's PowerCore platform. Working directly with customers, this role is responsible for gathering business requirements, configuring solutions, validating data, supporting testing, and guiding customers through implementation and adoption. You will collaborate closely with Product, Engineering, Customer Success, and Sales to ensure projects are delivered successfully while providing an exceptional customer experience.

• Salary Range: $75,000-$115,000 plus bonus
• Location: Remote - US
• Type: Full-time
• Reporting to: Senior Director, Professional Services
• Travel Requirements: Up to 20-30% depending on client needs and project milestones

• Support customer implementations from discovery through go-live.
• Gather and document business requirements, workflows, and solution designs.
• Configure customer environments and perform data validation.
• Execute testing plans and troubleshoot implementation issues.
• Deliver customer training and support user adoption.

• Analyze customer data and validate calculations and implementation results.
• Write and execute SQL queries to support implementations and troubleshooting.
• Assist with system integrations, data exchanges, and configuration activities.
• Partner with Engineering to resolve technical issues and improve implementation processes.

• Serve as a trusted advisor throughout the implementation process.
• Lead customer meetings and provide regular project updates.
• Respond to customer questions and coordinate issue resolution.
• Create customer-facing documentation and implementation guides.

• Partner with Product, Engineering, Customer Success, and Sales to deliver successful customer implementations.
• Contribute feedback to improve implementation methodologies, documentation, and customer experience.
• Support continuous improvement of implementation processes and best practices.

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
• 3+ years of experience in software implementation, professional services, business analysis, systems integration, or solution delivery.
• Experience gathering business requirements and translating them into technical solutions.
• Strong project management, analytical, communication, and problem-solving skills.
• Ability to manage multiple customer implementations simultaneously.

• Experience writing SQL queries and working with relational databases.
• Knowledge of North American ISO/RTO markets.
• Experience implementing SaaS or enterprise software solutions.
• Experience supporting customer integrations, testing, and data validation.
• Familiarity with Agile delivery practices.

• Experience implementing software for CAISO, MISO, or SPP market participants.
• Knowledge of wholesale electricity markets, energy trading, or utility software.
• Experience with bid-to-bill, settlements, ETRM, or power market platforms.
• Proven success delivering complex customer implementations while driving customer satisfaction.

Yes Energy delivers real-time market data and electric power trading decision solutions.  Over 1,000 market participants use Yes Energy solutions daily.  The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers.  Yes Energy has a team of over 350 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand, Tokyo, Japan; and Bucharest, Romania.

Yes Energy has been named one of the Best Places to Work in Colorado, and we have the culture to prove it. At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in line with their needs. We think about customers as business partners, and when we help them be more successful … we are more successful, too.

Around the office, our culture is driven by some pretty fundamental values that we’re proud of:

• We love innovation and solving tough challenges;
• We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in an ethic that is consistent across the company;
• We’re team-focused with a flat hierarchy-- we work in small teams on well-defined projects that directly impact the success of the business;
• We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area.  This presents the challenge of maintaining a broad set of skills as well as an opportunity to learn and contribute in many ways; 
• We are constantly growing. Professional development happens every day and every year.