Junior Client Success Manager

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

• Undergraduate degree preferred, preferably in business or communications
• Previous experience in a support or customer service role
• Professional manner
• Consistent work habits and a strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask and work independently toward deadlines
• Strong project coordination skills
• Strong written and verbal communication skills, ability to work well in a small group setting
• Positive demeanor, trustworthy character
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about our services and systems
• Understanding of real estate and the real estate profession is a plus, but not necessary

• →Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
• →Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk

• →Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
• →Act as an advocate for the client's needs 
• →Speak confidently and professionally with clients
• →Work with the utmost urgency to work through client issues
• →Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

• NRR
• Case total resolution time 
• Case response time
• NPS