Member Specialist I - Opener (Building Supervisor) - Greater Palm Harbor

The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.

The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.

Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set.

High school graduate or equivalent required. Must be a minimum of 18 years of age. College degree with emphasis in Marketing or Communications preferred. At least 1 year previous Member Relations Associate or customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE, Foundation of Listen First, Get SMART, Three Keys to Successful Family Engagement and Living Our Cause for Frontline Leaders. Within 90 days, Cause Driven Tour Workshop and Post Workshop Evaluation trainings required and Active.net Skills Assessment.

Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and positive attitude required.

May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity in order to accurately work on phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members/customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.

*1. Relationship building activities

A. Create a warm and welcoming environment
B. Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
C. Introduce yourself to all members and get to know each member's name as well as members to each other.
D. Introduce others of similar interest.
E. Thank members for allowing us to serve them.

*2. Assisting members and prospective members at welcome desk.

A. Receipting into Active all new memberships.
B. Enter financial and payment information into Active.
C. Make Photo ID cards for all YMCA facility members.
D. Conducting tours of the facility in order to assess members' needs.
E. Doing all necessary and required follow-up on tours conducted.
F. Assisting with reservations for all wellness center orientations.
G. Handle all phone inquiries regarding membership and program information.
H. Input into Active all program registrations through receipting.
I. Assist members with all program questions and inquiries.
J. File all necessary paperwork as required.

3. Performs various clerical duties

A. Help develop and participate in Member Appreciation/Retention activities.
B. Assist with annual membership data audit.

4. Create a nurturing and safe environment by reporting suspicious activity that may led to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment.

Inclusion
Collaboration
Communication and Influence
Critical Thinking
Emotional Maturity
Functional Expertise

EOE/DFWP

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