Customer Experience & Partner Operations Specialist

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring a high level of professionalism, empathy, and structure to your work? If so, we’d love to meet you!

YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700,000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.

• →At least 2 years of experience in customer service, account management, operations, or another client-facing role.
• →Excellent verbal and written communication skills in both Greek and English.
• →Experience handling high volumes of inbound and outbound calls.
• →Experience managing customer emails and written communication professionally.
• →Experience handling customer complaints and difficult conversations with confidence and empathy.
• →Strong problem-solving skills with the ability to take ownership and make sound decisions.
• →Ability to multitask, prioritize effectively, and perform well in a fast-paced environment.
• →A positive attitude and a genuine passion for delivering exceptional customer service.
• →Ideally: experience using CRM systems or other customer support tools.