Customer Success Manager

Yubico is seeking a Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The CSM role is essential in ensuring the support and happiness of our customers.

As a CSM, you will be responsible for assisting customers through their entire Yubico journey—from start to finish. Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, retention, and renewal.

• →Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
• →Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services
• →Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
• →Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users 
• →Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey
• →Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
• →Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise clients
• →Marshall resources across Yubico as needed to support customers requirements

• 3+ years of customer success or account management experience
• Experience in working with complex, multi-divisional, multi-geographical customers
• Proven track record of working in a customer facing role
• Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
• Excellent problem-solving abilities and ability to communicate clearly, both written and oral
• Excellent presentation skills and ability to speak to multiple audiences (ie: exec, business, technical)
• Driven, self-motivated, enthusiastic, and with a “can do” attitude
• Flexible approach, able to operate effectively with uncertainty and change
• Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication
• Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus
• Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)

Our U. S. benefits are designed for your overall well-being:

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.