Customer success manager

We are an IT company with offices in five countries: Armenia, Brazil, Hungary, Kazakhstan, and Cyprus. Our team consists not just of skilled professionals, but true enthusiasts of digital business transformation. Constantly improving, we develop a product that has already been chosen by entrepreneurs in 81 countries — and this is just the beginning.
We are growing fast and looking for talented professionals to join our team and help us continue this journey. In short, we help clients book services online, while enabling entrepreneurs and their teams to manage business processes easily and efficiently.

We are currently looking for an experienced Customer Support Manager. to join our team.

What You’ll Do

• Manage and develop relationships with an active client base.
• Identify client needs related to using the system.
• Inform clients about available ways to learn and explore our platform.
• Consult and assist clients with payments for additional Altegio products.
• Handle challenging client situations: identify reasons for cancellations, communicate the value of our cooperation, and work on client retention.
• Maintain all necessary documentation and reports in the CRM system.
• Negotiate and conclude service agreements.

What We Expect

• At least 6 months of experience working with clients or in customer service.
• Excellent verbal and written communication skills.
• Strong computer literacy (you’ll be working with a complex IT product).
• Ability to prioritise effectively and work in a multitasking environment.
• Proactive attitude, motivation, and energy to achieve results.
• Strong communication skills and openness to people.
• Willingness to accept constructive feedback and learn from it to grow and become the best version of yourself.
• Experience working with CRM systems.

Nice to Have

• Experience in customer service.
• Experience with subscription-based services, advertising, or digital products.
• Knowledge of the Armenian language is desirable.
• English proficiency at B1 level or higher.

What We Offer

• Official employment.
• A new, comfortable office in the centre of Yerevan.
• Work schedule 5/2 (option for alternate days off), from 10:00 to 19:00 or 09:00 to 18:00.
• Discounts on beauty services from partner clients;
• One paid day off for your birthday.;
• Company-sponsored English language classes.