Operations Specialist

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.

• →Contribute to the development of warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems
• →Complete complex warehouse and inventory tasks in creative and effective ways, using advanced metrology and data analysis
• →Take the lead on demanding assignments requiring high initiative to resolve inventory-related issues, proactively identifying areas for process improvement
• →Act independently to determine methods and procedures for new warehouse assignments, often serving as a facilitator and team leader
• →Oversee daily inventory usage and accuracy, implementing advanced tracking methodologies
• →Direct the receipt, inspection, and staging of shipment inventory to ensure rigorous quality standards
• →Independently escalate and resolve quality and logistic issues affecting inventory levels
• →Design and maintain comprehensive process documentation and SOPs
• →Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution
• →Analyze return cycle documentation to lead continuous quality improvements
• →Proactively identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable process improvements
• →Provide support for production and fulfillment teams to meet strategic schedules
• →Work hours start at 8:00 AM Pacific onsite at our Santa Clara location
• →Ability to work extended hours on occasions
• →You may need to lift up to 20 lbs
• →This position is based in our Santa Clara Office
• →Such other duties as may be assigned or agreed to by the Manager, Production & Fulfillment
• →Somewhat regular travel may be required to Yubico offices, customer sites, conferences, and company functions

• Typically requires a minimum of 6 years of related experience in warehouse, logistics, or inventory management
• Proven specialist-level expertise in warehouse operations, demonstrating the ability to act as an independent facilitator and leader
• Extensive experience with Lean Six Sigma, 5S, and other process improvement methodologies in a warehouse context
• Advanced proficiency in Warehouse Management Systems (WMS) and ERP systems (NetSuite) to drive operational excellence
• Demonstrated success in proactive problem-solving and applying Root Cause Analysis (RCA) to optimize operational efficiency

• Familiar with fulfillment work in other facilities
• Familiarity working in a GSuite environment
• Experience using metrology and inspection instruments
• Course study in science, mathematics, statistics, engineering, manufacturing or related field

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As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.