5mo ago

Technical Support Engineer APJ

Technical Support EngineerCustomer

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Quick Summary

Overview

Yugabyte is the company behind YugabyteDB , the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million…

Key Responsibilities

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.

Technical Tools

awsazuregcpjavapostgresqlpythonsqlcustomer-successcustomer-supportdistributed-systemslinux

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

Responsibilities

~1 min read

→Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
→Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
→Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
→Maintain detailed case documentation and follow established support processes.
→Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
→Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
→Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

Experience: 3-5 years of industry experience in a technical role.
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
Proactive, customer-first mindset, with patience and persistence when resolving issues.
Ability to work independently in a fully remote environment while collaborating across global teams.
Logistics & Schedule

Work Hours: This position is aligned with early morning IST hours.
Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).