Technical Support Engineer APJ

Indiamid

Technical Support EngineerCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

At Yugabyte , we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps.

Key Responsibilities

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.

Technical Tools

awsazuregcpjavapostgresqlpythonsqlcustomer-successcustomer-supportdistributed-systemslinuxpair-programming

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Responsibilities

~1 min read

→Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
→Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
→Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
→Maintain detailed case documentation and follow established support processes.
→Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
→Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
→Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.

Experience: 3-5 years of industry experience in a technical role.
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
Proactive, customer-first mindset, with patience and persistence when resolving issues.
Ability to work independently in a fully remote environment while collaborating across global teams.
Logistics & Schedule

Work Hours: This position is aligned with early morning IST hours.
Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).