Zadara9mo ago

USD 110000–130000/yr

Senior Cloud Support Engineer

United StatesRemoteFull Timesenior

Customer SupportOtherSupport EngineerCloud Support Engineer

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Quick Summary

Overview

Who We Are Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications.

Technical Tools

awsazuregcppythoncustomer-supportlinuxnetworking

Who We Are

Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.

Our Zadarian Culture

All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.

We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.

What Diversity & Inclusion Mean to Us

We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.

We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes.

This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability.

If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.

Build and maintain strong relationships with customers.

Ensure a customer-first approach in all interactions and maintain high satisfaction levels.

Provide quality technical guidance and training.

Troubleshoot, design and deploy advanced L2 and L3 Networks.

Service, analysis and resolution of tasks and support tickets

Prioritize and manage several open tasks at one time.

Respond to tickets with urgency and clarity, according to SLAs.

Provide high-level technical support, following tickets through to resolution.

Escalate tickets to the next level providing clear incident details.

Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability.

In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday.

Configure servers, networking equipment, and cloud resources as needed.

Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions.

Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use.

Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base.

Contribute to continuous improvement efforts in support delivery processes and tooling.

Other responsibilities as assigned.

5+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).

Strong troubleshooting, diagnostic, and problem-solving skills.

Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers).

Solid experience with storage systems (SAN/NAS/Object).

Scripting experience (Bash, Python, etc.)

Excellent written and verbal communication skills, including experience working directly with customers in the areas of support.

Bachelor's degree in Information Technology, Computer Science, or a related field required; Master's degree or higher is a plus.

Paid time off

Medical, Dental, Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

401(k) plan with matching

Basic life and AD&D

2025_050

Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.

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Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: October 5, 2025
First seen: March 26, 2026
Last seen: July 10, 2026

Posting Health

Days active: 110
Repost count: 0
Trust Level: 49%
Scored at: July 15, 2026

Signal breakdown

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Apply for this position

Zadara

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Zadara is a global edge cloud provider offering a full stack of managed cloud services, including compute, storage, and networking, on a pay-as-you-go basis. Founded in 2011, the company has evolved from a storage-as-a-service pioneer to a comprehensive cloud platform with over 500 edge locations worldwide.

Employees

350

Founded

2011

Domain

zadara.com

Jobs

View 14 jobs

View company profile

Salary

USD 110000–130000

per year