Customer Service Representative

Serbia·Nismid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→
Maintaining data in ERP system daily
→
Placing orders for clients in conjunction with the account managers
→
Work with warehouse personnel to schedule smaller orders
→
Emailing weekly inventory sheet to clients
→
Assisting customer service team with shipping items for customers
→
Answering emails and direct call inquiries
→
Taking messages – sending them via email to the appropriate person
→
Assisting AM - shipping items, packing, shipping innovations to the correct addresses
→
Handle sensitive information in a confidential manner
→
Learning the shipping coordinator position to be a back up
→
Lead and complete several projects for the customer service and sales teams
→
Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner
→
Assist in the maintaining a customer database with the Pre-Planner
→
Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers