Senior Manager - Product Management (AI Workflows)

AI-Powered Customer Engagement Platform

Location: Hyderabad, Telangana, India

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our AI-powered platform transforms every guest touchpoint into new revenue, helping businesses grow twice as fast as industry peers. We power more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation and recognition as a Great Place to Work.

We are seeking an experienced Senior Manager to own and drive the product strategy for HyperConnect, Zenoti's intelligent customer engagement platform. HyperConnect is a cornerstone of our AI Workforce suite, leveraging large language models and conversational AI to revolutionize how wellness businesses engage with their customers across every channel.

• →10+ years of experience as a Product Manager or Technical Product Manager, with at least 1 year working on AI/ML-powered products
• →Demonstrated experience shipping products that leverage large language models (LLMs), conversational AI, or multi-channel engagement platforms
• →Strong understanding of generative AI concepts including prompt engineering, model fine-tuning, RAG (Retrieval-Augmented Generation), and evaluation metrics
• →Technical or engineering background with the ability to have deep technical discussions with AI/ML engineers
• →Excellent communication and presentation skills, including the ability to present AI product strategies to customers and senior executives
• →Experience gathering requirements and translating complex AI capabilities into clear, actionable product specifications
• →Proven ability to influence cross-functional teams and drive results in a fast-paced environment
• →Strong analytical skills with the ability to use data to drive product decisions and measure AI product performance

• Experience with omni-channel customer engagement platforms (phone, SMS, web, chat)
• Background in B2B SaaS products, particularly in the beauty, wellness, or hospitality industries
• Experience with NLP/NLU platforms and customer interaction analytics
• MBA from a premier management institute or equivalent experience
• Understanding of the wellness industry and its unique operational challenges

• LLM Product Intuition: Ability to understand what LLMs can and cannot do, and translate that into practical product features
• Conversational Design: Experience defining conversation flows, handling edge cases, and creating natural dialogue experiences across multiple channels
• AI Ethics & Safety: Understanding of responsible AI practices, including bias mitigation, privacy considerations, and appropriate AI guardrails
• Prompt Engineering: Familiarity with prompt design patterns and strategies to optimize model outputs for specific use cases
• AI Evaluation: Experience defining metrics and evaluation frameworks to measure AI product quality and performance

• Be at the forefront of AI innovation in the wellness industry, building products that directly impact 30,000+ businesses globally
• Work with cutting-edge AI/ML technologies and shape the future of how businesses engage with their customers
• Join a dynamic and diverse team that values collaboration, creativity, and growth
• Competitive compensation with attractive benefits including medical coverage for you and your family
• Access to regular yoga, meditation, breathwork, and stress management sessions—we practice what we preach!
• Opportunity to lead impactful AI products at a $1B+ unicorn company

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.