Technical Project Manager

As a Technical Project Manager at Zone & Co., you’ll lead the successful delivery of complex, SaaS-based fintech implementations for our customers. You’ll serve as a trusted partner throughout the project lifecycle, working closely with clients, internal teams, and executive stakeholders to ensure projects are delivered on time, within scope and budget, and to a high standard.

This role is ideal for a project leader who brings strong professional services experience, understands SaaS and fintech environments, and thrives in a fast-paced, collaborative setting. You’ll balance strategic project leadership with hands-on execution—from gathering onboarding requirements and coordinating initial system setup to facilitating client walkthroughs, managing risks, and driving successful solution adoption.

• →Lead multiple SaaS-based fintech implementation projects from planning through successful delivery, managing scope, timelines, budgets, resources, and customer satisfaction.
• →Serve as the primary point of contact for clients, building strong relationships and maintaining proactive communication throughout the project lifecycle.
• →Define project objectives, requirements, milestones, and deliverables in partnership with clients and internal teams.
• →Develop and maintain detailed project and implementation plans, including resource allocation, timelines, dependencies, and risk mitigation strategies.
• →Gather client onboarding requirements and coordinate initial system setup and implementation activities.
• →Coordinate cross-functional teams and external stakeholders to ensure alignment, accountability, and smooth project execution.
• →Lead project meetings and provide clear, consistent status updates to clients, project teams, and executive stakeholders.
• →Conduct client demos, walkthroughs, overview training, and ongoing support to facilitate successful solution adoption.
• →Monitor project budgets and resources, proactively addressing risks, issues, scope changes, and competing priorities.
• →Identify and resolve project issues, escalating when appropriate and keeping stakeholders informed of impacts and recommended actions.
• →Ensure deliverables meet quality standards through ongoing project assessments and quality assurance checks.
• →Prepare high-quality project documentation, status reports, issue analyses, proposals, presentations, and other project communications.
• →Interpret Statements of Work (SOWs), project blueprints, and implementation requirements to ensure alignment throughout delivery.
• →Facilitate effective collaboration across teams, resolve conflicts, and keep projects moving toward critical milestones and deadlines.
• →Apply Waterfall and Agile project management principles as appropriate to the project and customer environment.
• →Contribute to continuous improvement efforts by identifying opportunities to strengthen implementation processes, customer experiences, and internal practices.

• Bachelor’s degree in business, finance, project management, or a related field.
• 3+ years of project management experience, preferably within fintech, SaaS, software implementation, or professional services.
• Experience managing multiple complex projects simultaneously, including scope, budget, timelines, resources, risks, and deliverables.
• Strong understanding of SaaS-based fintech solutions and software implementation processes.
• Experience working with ERP and/or CRM applications; familiarity with platforms such as NetSuite is a plus.
• Ability to interpret Statements of Work, project plans, and implementation requirements.
• Strong client-facing communication skills, with the ability to explain complex technical or business concepts clearly to diverse audiences.
• Proven ability to build and maintain strong relationships with clients, colleagues, and cross-functional stakeholders.
• Excellent organizational and time-management skills, with the ability to prioritize effectively in a fast-paced environment.
• Strong problem-solving, analytical, and decision-making skills, with exceptional attention to detail.
• Demonstrated ability to proactively identify risks, resolve issues, and drive projects to successful outcomes.
• Strong leadership and collaboration skills, with the ability to influence and coordinate cross-functional teams.
• Experience using project management tools and software.
• Familiarity with both Waterfall methodology and Agile principles.
• Understanding of change management and software adoption processes.
• PMP certification or equivalent project management certification is preferred.
• A proactive, results-oriented mindset and a demonstrated ability to meet critical deadlines.

Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor.

Employment with Zone is “At-Will”, meaning either party may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. This job description does not constitute an employment contract or guarantee of continued employment. Duties and responsibilities may evolve as the company grows and may change at any time with or without notice.

This position is offered as a Fixed-Term or Permanent Contract based on your country of residence.  Employment is subject to a written contract which outlines specific notice periods, probationary terms, and statutory entitlements.

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