Senior Program Manager, People Experience

United States·Foster CityFull-timesenior

OperationsOtherManagerProgram ManagerProject ManagerProject & Program Management

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The Senior Program Manager for People Experience (PEx) is a key strategic role responsible for translating company goals into actionable technology roadmaps and leading complex,

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OperationsOtherManagerProgram ManagerProject ManagerProject & Program Management

The Senior Program Manager for People Experience (PEx) is a key strategic role responsible for translating company goals into actionable technology roadmaps and leading complex, cross-functional programs. This individual will drive the implementation and optimization of critical HR systems like ServiceNow and Workday, ensuring Zoox can scale efficiently while maintaining a positive crew experience. By building a robust and scalable technology foundation and preparing for future AI-enabled operations, this role is critical to creating streamlined support functions that allow the entire organization to focus on its core mission.

You will lead complex, cross-functional HR technology programs from start to finish, translating strategic vision into executable roadmaps and ensuring projects are delivered on time and aligned with business needs.

You will act as the bridge between business and technology, working with leaders across People Experience (PEx), HR, and IT to optimize our core systems like ServiceNow and Workday.

You will drive key initiatives, including our ServiceNow Roadmap, managing everything from stakeholder engagement to risk mitigation to create a seamless employee experience.

You will establish clear governance and reporting frameworks, giving leaders the visibility they need to make informed decisions and keeping all teams aligned on goals and deliverables.

Your work is critical to Zoox's success; you will build the scalable technology foundation that enhances our crew experience and enables the entire organization to grow efficiently while focusing on its mission to build autonomous mobility.

8+ years of program management experience, with a focus on developing and implementing HR technology transformation programs.

Demonstrated experience leading complex, cross-functional projects from planning to completion in a matrixed, fast-paced environment.

Deep functional expertise in HR technology, operations, and systems (such as ServiceNow or Workday), including implementations, data, and analytics.

A proven track record of influencing and communicating with senior leaders and stakeholders to drive decisions and report on program status and risks.

Experience with implementing AI or automation solutions within an HR or People Operations context.

Formal certification or significant experience in change management methodologies.

Familiarity with a broad range of HR, People, or Talent programs and processes, enabling a holistic approach to technology solutions.