Senior Program Manager, Chief of Staff Office

The Operations team at Feedzai is responsible for ensuring the efficiency of the company as a whole by transforming business processes, tools, data, and insights, while ensuring great day-to-day work experiences for all teams and departments. Within this mission, the Chief of Staff (CoS) Office acts as the central engine for organizational alignment, departmental health, and executive-level execution.

• Manage Operational Cycles & the People Program: Own the end-to-end management of Ops Townhalls, and Team Offsites. You will also dynamize the Ops People Program, acting as the central point of coordination for various workstreams owned by different leads to ensure consistent execution.
• Build Business Continuity & Resilience: Act as the primary lead for the Business Continuity Program (BCP). You will manage day-to-day readiness while embedding a continuous improvement approach to ensure our resilience frameworks stay effective and deeply integrated into the business.
• Perform Analysis & Support Executive Visibility: Perform hands-on data synthesis and analysis to provide the CoS Office with a clear view of organizational health. You will translate complex internal data into concise executive summaries that support the CoS and SVP of Operations in daily decision-making.
• Execute Special Projects: Lead ad-hoc, high-priority projects that cross organizational boundaries. You will provide structure to ambiguous challenges and ensure these initiatives are delivered with high quality and alignment.
• Support Extended Leadership Team (ELT) Evolution: Serve as the execution partner for the CoS on Extended Leadership Team (ELT) All-Hands and support the rollout of leadership community initiatives.
• Drive Process Efficiency & AI Integration: Identify opportunities to implement more efficient processes and systems within the CoS office and wider department. You will proactively explore and integrate AI tools to automate repetitive tasks, enhance data synthesis, and drive overall department productivity and efficiency.

• 5–7 years of experience in Management Consulting, Strategic Project Management, or a CoS office role within a high-growth tech environment.
• Master’s degree, preferably in Engineering, Management, Economics, or a related technical specialty.
• Strong experience performing hands-on data synthesis and research; you enjoy finding the "why" behind the numbers and translating it into executive narratives.
• A logical thinker who can provide structure to ambiguous, high-stakes challenges.
• Excellent project management skills with a focus on process design and continuous improvement.
• Strong interest or experience in utilizing Generative AI to improve personal and departmental productivity.
• Proven experience handling sensitive and confidential information with absolute discretion.
• Exceptional communication and presentation skills in English (mandatory), with the ability to influence stakeholders without direct authority.

#LI-DNI

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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