Customer Service Representative

Nc-High Point-mid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Have a courteous and pleasant demeanor Greet visitors to the building Perform clerical and mail processes Take inbound calls being the first impression for the customer.

Technical Tools

Customer Support SpecialistCustomer

Benefits:

401(k)
401(k) matching
Bonus based on performance
Paid time off

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

Have a courteous and pleasant demeanor
Greet visitors to the building
Perform clerical and mail processes
Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician Scheduling
Handles Invoice Process
Enable calls to answering service at end of day.
Additional duties as directed by owners/manager

Other requirements: