1-800-plumber-careers2mo ago

Office/Operations Manager (Part Time/Full Time)

Nj-Fair Lawn-mid

OperationsOperations Manager

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Quick Summary

Technical Tools

OperationsOperations Manager

Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Company Overview
1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, and craftsmanship. With a strong national presence, we strive to deliver top-quality service and build lasting relationships with our customers through integrity and skilled technicians. We are seeking an Field Operations Coordinator to take ownership of job execution, field performance, and back-office operations.

Position Overview

This role is responsible for managing the full lifecycle of jobs and field operations—from job readiness to completion, billing, and collection. You will work closely with technicians to ensure they are fully equipped, supported, and operating efficiently.

Key Responsibilities

Field Operations & Job Management

Oversee all active jobs to ensure smooth execution from start to finish
Work directly with technicians to confirm job readiness (parts, scope, permits, access)
Monitor job progress and proactively resolve issues that impact completion
Review completed jobs for accuracy, quality, and completeness
Ensure proper documentation, photos, and notes are captured

Technician Management & Support

Act as the primary operational point of contact for technicians
Support technicians with problem-solving in the field
Hold technicians accountable to performance standards and job quality
Identify training opportunities and operational inefficiencies
Review job performance, callbacks, and customer outcomes

Inventory & Procurement

Manage inventory levels across trucks and warehouse
Order materials, parts, and equipment as needed
Track usage and control costs
Oversee receiving, verification, and organization of inventory
Ensure technicians are properly stocked for upcoming jobs

Permits & Compliance

Prepare and submit permits to local municipalities
Track approvals and inspection timelines
Ensure all work complies with local codes and requirements
Coordinate inspections and close-outs

Commercial & Warranty Account Management

Manage relationships with commercial clients and warranty providers
Review scopes of work, approvals, and required documentation
Ensure jobs meet partner requirements for payment
Oversee submission and follow-through on claims and approvals

Billing, Invoicing & Collections

Review invoices for accuracy before submission
Ensure timely billing upon job completion
Track accounts receivable and follow up on outstanding payments
Resolve billing discrepancies with customers and partners

Lead Follow-Up & Revenue Support

Follow up on unsold estimates and open opportunities
Work with technicians to improve close rates and job value
Review job margins and identify opportunities for improvement

Internal Operations & Process Management

Maintain organized job records, permits, and financial documentation
Improve workflows and operational systems
Coordinate with dispatcher to ensure seamless handoff between scheduling and execution
Implement and enforce standard operating procedures

This is not a dispatch role. A dedicated dispatcher will handle scheduling, inbound/outbound customer communication, and daily routing. Your focus will be on execution, accountability, and operational performance.